IT Enabled Services - Our Expertise

When you choose Vserve, you arm your company with service agents who understand every facet of your support issues, continuously monitor the content of your Web site, and have a thorough grasp of your company's service and product offerings.

Our rigorous training program ensures that our representatives are knowledgeable about your products and services and they know how to resolve customer service issues quickly and efficiently.

Why Vserve

• In Savings - manual data entry savings of by 55% annually are not uncommon
• In Adaptability - our technology accepts all styles and combinations of cursive handwriting, constrained and unconstrained handprint and machine print etc.
• With Accuracy - you'll get unsurpassed read rates on all characters and form types
• In Profitability - our software captures information fast and efficiently, enabling companies to lower their operating costs, increase productivity and free up staff to focus on new moneymaking opportunities.
• Outstanding Customer care.
• Professional service of proficient personnel.

People

Training

"The Management is committed to consistently delivering accurate and timely information through continuous Training, refined Project Management and Quality."p>

• This forms a very important component when any candidate joins into our organization. Every individual is made to go through the organizations policy and nature of business.

• The agents undergo a 2 week program to enhance the keyboarding skills, accuracy in data entry, working with multiple screens and images to deliver efficiently.

• The various processes that are applied to each client's product are explained in terms
  of their significance with respect to cost and quality.

Recruitment
Housing over 150 people consistent with our philosophy Attract the Good, Retain the Better and Advance the Best, the VServe Representatives are drawn from a talented pool of college graduates. Our stringent selection procedures stand testimony to the quality of our candidates and services. 

• The selection process includes:
• Written skill evaluation
• Technical knowledge test
• Written / verbal communication exercises

Culture

A youthful and vibrant work culture complemented by a work environment to provide and obtain the best from each employee. A strong emphasis is laid on the "Learn, Share and Grow" policy. Consistent information sharing across various levels of employees is maintained through effective channels of communication.

Our Strength & Competency

• Reduced Costs - Economic forces and industry trends are leading executives to fully or partially outsource non-core competencies and leverage international resources to reduce costs. Through our global workforce, we help our customers increase ROI by providing services at lower than market costs–with no sacrifice in quality or time.
• Speed-to-Market - With access to a large skilled labor pool and 24 hour production we have the people and skill sets to meet your needs with rapid delivery – helping your company stay ahead of the competition.
• Superior Quality - Using our Global Solutions methodology, we guarantee superior quality and customer satisfaction.
• We have been granted membership of NASSCOM (National Association of Software and Service companies) which is the premier IT industry body. We are among the first few companies from our state to be granted membership in the prestigious body.
• We are an ISO 9002 Certified Company. Our process capabilities focus on defect prevention, technology absorption and productivity enhancement.