A Brief Introduction to Outsourcing for Businesses in the Post-Pandemic World

As businesses are navigating through the changing environment of the post-pandemic world, business process outsourcing becomes inevitable. Small and medium businesses must rethink their partnership strategies and retool current technology to meet the shift in customer behavior and to support employees working-from-home in a cost-efficient and secure way.

Outsourcing can bring a lot of benefits to a business, but there are some sort of challenges and risks when managing outsourcing relationships.

Here, we break down everything about outsourcing for modern businesses to ensure success.

What is Outsourcing? 

In simple terms, Outsourcing is defined as:

Obtaining (goods or a service) from an outside or foreign supplier, especially in place of an internal source. 

Well, that’s pretty simple and here are the most important job sectors that companies outsource to their benefits:

  • IT Services
  • Call Centers
  • Manufacturing
  • Data Entry
  • Accounting
  • R&D

But What Is Outsourcing, Really?

Picture it: your team is absolutely maxed out. They’re working hard and getting a lot accomplished, but the projects you’re responsible for are still taking more time than leadership wants to allow. Your customers are getting antsy. You have to report on progress to your boss in just a week.

On top of that, you’re worried, because one of your star employees is starting to show signs of burnout.

You know there are several simple tasks that nearly anyone could do, but your team has been glossing over them because those menial tasks are perceived as being “less urgent” …but you know leadership is going to ask about them.

There are also a few more complex tasks, like graphic design, that your team isn’t skilled in but that would really help propel the final product forward successfully for your customers.

When this could be the situation at the best of the time, lockdown, and employees working from home can agitate communication issues.

What do you do?

Easy. Take a deep breath and then outsource both the menial tasks and the graphic design components to a well-versed business process outsourcing company to get your job done. You can get a contractor (or contractors) on board and have the designs back in time to take them with you to the report-out meeting with your boss next week. Talk about progress! 

This on-time solution could be one of the main outsourcing benefits that most of every modern business considers the most.

Some companies and business minds look at it from a different angle. they think that the outsourcing services take the job away from their internal teams.

In this post-pandemic world, when there is struggle to strike a balance between meeting customer needs and supporting employees, outsourcing partners can assist with mundane tasks, for you to focus your employee strength on core business activities.

Here are some thoughts about the business process outsourcing services that you should know before you decide.

What Outsourcing Isn’t? – Another Angle of Business Process Outsourcing

Modern business environment outsourcing is hiring individuals or companies (outside your organization) to handle projects, products, services or tasks that your internal team either isn’t experienced in or doesn’t have time to do.

It is NOT taking jobs away from your internal team if they have adequate time and skills and want the work. Outsourcing is cheaper than paying full-time employees to do the same work because you’re not paying for benefits or overtime.

It is NOT that the outsourcing services are hiring “cheap” labour at unfair prices.

By outsourcing tasks to a professional business process outsourcing company, your internal team can’t do, for whatever reason, you’re giving work to a contractor who really wants the work, has the skills and time to do it, and can help you move projects forward—on a mutually agreed-to timeline—without the need for you to pay extra costs like benefits.

The contractor (outsourcing agency) gets paid an agreeable price for their work, and you get more done using fewer internal resources. You can then pass the savings along to your customers.

It’s a clear win-win.

How to Outsource Successfully?

Each business will have a keen focus on its business process outsourcing to gain the end results that they are aiming for. Here is how you can outsource your business tasks successfully to the core:

The first step to outsourcing successfully is being in the right frame of mind. Set clear goals and expectations upfront. Clearly define the projects you need to contract out and help set your contractor up for success with good communication and honest feedback.

It’s the post-pandemic global market, and the days when outsourcing was seen as “unethical” are long gone. More and more talented individuals are leaving corporate life to work as freelancers, contractors and consultants. This means a smaller labour pool from which to hire…or does it?

If you’re open to outsourcing, it actually means you’ll have a potentially larger talent pool from which to hire, and you can do so at an overall cheaper cost.

Why Do Companies Outsource? – The Benefits of Outsourcing

Outsourcing is purely a business decision and most of the large and small scale businesses rely on outsourcing services to increase their profit margins.

Embracing an outsourcing mindset can lead to some very big successes, including:

  • Significant cost savings for your company
  • Passing those savings on to your customers, increasing customer satisfaction
  • Your ability to grow your team on-demand and scale business faster—in short, you’re able to be more proactive and responsive
  • Being a small(er) business no longer means losing out on big contracts; you’re set up to compete with the big dogs and WIN
  • You can improve overall efficiency and increase profit margins, ensuring your business is sustainable in the long run

Final Thoughts on Business process Outsourcing

Outsourcing can be a successful strategy to maximize any company’s profit margin. But, it could be challenging for most of the startup businesses to find the right business process outsourcing company. Being a leading eCommerce outsourcing services company, we are able to manage all your business tasks in an efficient manner. Reach us for a free quote on how Vserve’s business process outsourcing services can help your business.

 

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Is Business Process Outsourcing Relevant for your Small Business?

Entrepreneurs have long seen outsourcing as a strategy reserved for big businesses, but technology has made it more accessible for businesses of all size. Small businesses outsource in a way to reduce their workload, increase efficiency, find new skills and utilize technology needed for their business niche.

The goal for outsourcing; the services opted and the investment made might differ but business process outsourcing is relevant and important for every business, irrespective of size and domain.

Is Business Process Outsourcing relevant for your Small Business?

When consulting small businesses, 90% of entrepreneurs express the same set of challenges.

  • Lack of needed knowledge and resource to handle the responsibilities of a growing business.
  • Hiring competent and dedicates staff and offering competitive compensation is a challenge.
  • Investing needed time and money to focus on non-core business functions.
  • Lack of technology to keep up with the trend and compete in the market.
  • Lack of bandwidth to support business activities during the rapid growth phase.

Addressing these challenges themselves can be overwhelming for any small business, escalating to poor product quality; poor work efficiency, risk of loss and burnout for the business owner.

If you are a small business facing any of these challenges, or all of these, the smart decision to make is to outsource a part of your business functions to a reliable BPO service provider.

Why Business Process Outsourcing is a solution to address Small Business Challenges?

Small Business Goals to Outsource Business Process

Cost-efficiency:

When it comes to cutting down expenses without compromising on product quality, outsourcing is a better choice.

it is expensive for small businesses to set up a complete infrastructure, hire and train employees for business support services. With pre-installed infrastructure and an expert team, a BPO service provider can offer a reliable service at lower operational and labor cost compared to setting up an in-house team. This way you can focus this part of your investment on core business growth.

Time-efficiency:

Often underestimated, time is a crucial asset for every small business.

Trusting and delegating administrative and non-productive task on BPO outsourcing company saves time to focus on core activities, thereby increasing sales and revenue and to improve your business bottom line.

Outsourcing the work to other countries with different time zone can also reduce the turnaround time effectively and provide faster results.

World-Class Technology and Resources:

It is difficult for small businesses to invest in trending technologies and resources that their bigger counterpart can afford. But, outsourcing can allow access to the cutting-edge technology, software and resources the Business Process Outsourcing Services can provide. And for businesses without geographical limitations, utilizing global knowledge or client base, and world-class capabilities can come within your budget when outsourcing.

Trending Outsourcing Technologies 2020

Risk Management:

While predicting the exact demand for your product or solution is difficult, over-investment on areas such as customer communication and support in the initial stage can be a risk for any small business. In that case, outsourcing the customer eCommerce support service to a BPO outsourcing company can prevent the risk of loss, and also prevent uncertainty or inconsistency caused due to sudden employee turnover during a critical time.

Focus on core activities:

Not only the customer support but every back-office operation needs focus during rapid growth. This can shift human and financial resources from the core business process to supporting services. Outsourcing important but mundane activities allow you to refocus in-house resources on the activities to increase profit without sacrificing quality.

What should you consider before opting to outsource?

It is important to do a cost-benefit analysis before choosing to outsource- to sort out and compare the complete cost of setting up an in-house team to the best bid offered from the BPO Service Provider. But cost should not be the only factor to consider, focus on the value and expertise the contractor can provide. Check for the–

  • The product or service pricing.
  • The technology or resources quality.
  • The ability of the vendor to meet the deadline.
  • The vendor communication and reporting.
  • The vendor location and infrastructure.
  • Geopolitical risks while outsourcing to an offshore location, and
  • The legal considerations.

Making the Right Choice:

Partnering with a trusted business process outsourcing agency and outsourcing important but mundane business responsibilities allow small businesses gain access to world-class knowledge base and resources needed to sustain, beat and be on top of the competitive market while streamlining their investment and in-house resources to focus on core business solution and scaling.

Now that you are aware of the benefits of outsourcing for your business. Feel free to connect with us through the comment section for further understanding of various eCommerce outsourcing services and pricing a BPO company can offer specific to your business niche. We are also open to your ideas and queries on outsourcing.

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vservesolution April 28, 2020 0 Comments

45 Emerging New Business Opportunities for Post-Pandemic World

There is no doubt that the current pandemic situation with COVID-19 is changing our world. Not only are our daily routines shifting, but so is the way that most consumers view businesses. Ways of doing business have had to change and adapt quickly.

This sets the stage for significant enhancements, innovations, and emerging business trends. Things will never be quite the same, so you’ll want to make sure you’re leading the way when we get back to business as (un)usual.

 

New Business Opportunities

Most Important Fields Being Revolutionized by the Pandemic:

While nearly every business has been impacted in one way or another, there are ten fields that are seeing needs arise and change rapidly. The businesses who are smart, agile, and creative will win in the following emerging business opportunity areas:

Medical – Telehealth, insurance, personal protective equipment and other medical supplies, and pharmaceuticals (like vaccines) have been hot topics throughout the pandemic, meaning that innovative solutions here that protect us from future outbreaks are in high demand.

Financial – From lending and online banking to digital payment platforms and blockchain, the way we bank and use money has been forever altered.

Education – With schools and universities across the country moving all classes online, this field is ripe for the picking.
Personal/Home Goods – Home sanitization practices and products will continue to be needed, as well as home delivery services, home fitness solutions, online shopping, and online dating platforms.

Food and Beverage – We’ve had to change the way we eat, meaning that restaurants, coffee shops, food delivery services, liquor stores, and grocers have also had to adapt.

IT/Technology – One of the most affected industries, technology has been highlighted during this pandemic. Cyber and data security, computer hard- and software solutions, AI to replace human face-to-face interactions, VOIP services, digital signatures, and video conferencing platforms have had to meet significantly increased demand. This also means that the backend of the internet, IT services (like SAAS solutions), and computing infrastructure (like the cloud) has had to step up as well.

Entertainment – Being quarantined means that we’ve streamed, read, gamed, video chatted, shopped online, and relied on media outlets more than ever before. Advancements in this area are a welcome reprieve from social distancing.

Entrepreneurial/Business – As businesses rush to respond to the changing environment, innovative support solutions like online/affiliate marketing, outsourcing, and creative HR and employment fixes will be required.

Communications – Never before have we had to communicate like we are now! This new landscape is wide open to new ways for humans to connect.

Manufacturing – Hands-off processes like 3D printing and dropshipping have never been more important!

Lead the Way with Vserve Ebusiness Solution

We’re an award-winning back-office, virtual assistance and eCommerce services provider with many years of experience in helping our clients adapt in quickly changing business environments. If you’re ready to take on one of these emerging business trends, let’s talk about how Vserve can help!

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vservesolution April 18, 2020 0 Comments

A Comprehensive Guide to Start an eCommerce Business from Scratch in 2020

Increase in consumer preference for online shopping over traditional stores made businesses embrace internet marketing and eCommerce. With global eCommerce business market growing steadily each year, businesses big or small leverage eCommerce to reach new audience, beat the competition and create a new source of revenue.

But recent research also suggests about 80-95% of eCommerce business fail. Though it is easy to start selling online, managing a successful eCommerce store on a long run is difficult. Insufficient funds, poor website management and inefficient marketing strategies are some reasons to point out. 

Many small businesses choose trail and error methods for selling online, but a well-articulated business plan can reduce the risk of failures and increase your return on investment.

So here is a guide on building a successful eCommerce store for your business from scratch. Start with – 

  • Understanding the basics of eCommerce models, then
  • Select a product niche
  • Register your business
  • Setup an eCommerce store
  • Attract customers to your site
  • Device marketing strategies to improve sales and retain customers

Understanding the basics of eCommerce business models:

As a startup, it is easy to get carried away by the idea of Amazon and eBay to replicate their business model. But there isn’t a single business structure that suits everyone, every model is unique.

Small business owners with minimal investment may not have the leverage to set up a physical location to store their goods, in that case, you can opt for drop shipping model, where you can ship your product through a third-party vendor to your customers. There are tools and websites online to support the drop-ship model with supplier details. Oberlo is one such plug-in from Shopify.

But for unique product or service ideas, and without sufficient investment for manufacturing, choose custom manufacturing from third-party vendors, private labeling or white labeling methods, where you can get the product manufactured and labeled in your brand name before selling the product.

ECommerce Niche Selection:

Online tools like Google trends, keyword planners and forums like Quora and Reddit can give a broad idea on products and services in demand. Channelize these ideas to a particular niche; for example, mobile phones fall under the niche “electronics”, 

Narrow down the niche to a particular product that provides true value to customers but still competitive in the market. For instance, “mobile accessories” is a micro niche in electronics. Selecting a specific Niche instead of selling random products will –

  • Create a value proposition for your business.
  • Increase demand and increase sale.
  • Refine the radar of target audience.

eCommerce Business Process Outsourcing

Define the niche with your target audience and product pricing in mind.

Understanding Audience: Answering questions like – Who you are selling to? What does your store represent? Who are your ideal customers? Can help refine your product selection and create a visionary image of your target audience, which can also help with brand promotion in future.

Product Pricing: Look out for products with a considerable profit margin. Consider selling products with 35- 50% profit from the investment, meanwhile selling products that are way too costly like iPhones or laptops, you may have to set up a proper channel for the customers to communicate with you before making the purchase.

Passion: Finally follow your passion, even with a complete understanding of your niche market, but without your passion for the product, you may not be able to continue the business on a long-term.

eCommerce Business Registration:

After setting a plan for your business, register your business to comply with local and state laws on taxes, operation and naming, so you can work as a legitimate entity creating a strong foundation for your growth. 

The process includes –

  • Setting up a business name that helps customers find your business.
  • Get your employer identification number to open a business bank account and to file taxes.
  • Obtain needed business licenses and permits that abides with your city and state for operation.

Decide on the logo and visuals for branding and also create a database of resources and vendors before setting into building an eCommerce store.

eCommerce Store Development:

Setting up an eCommerce store involves –

  • Registering your domain name.
  • Designing and eCommerce web development.
  • Setting an eCommerce platform, and 
  • Launching the site.

Check for available domain names on sites like GoDaddy.com; Domain.com that suits your business; design and develop a website with the help of tools like WordPress, Shopify or BigCommerce; or choose to get a customized website developed with in-house web developers, or you can also hire an eCommerce store development agency who can do the work for you.

Building your own eCommerce platform from scratch was a choice, but not a wise one for budding businesses. On the other hand, choosing the right eCommerce platform can be tricky too. Instead of choosing the best eCommerce platform based on popularity, choose the one that successfully delivers the outcomes and objectives that you have set for your business.

Choosing the right eCommerce Software:

Consider the following features while selecting the right eCommerce platform for your business –

  • The availability of features and functionality you needed for your website.
  • Compatibility with different payment gateways and a secure checkout system.
  • Compatibility with your business structure and adapting to the competitive landscape.
  • Your web development and technical skills.
  • SEO friendly features; offering compatibility across devices.
  • A solid backend support system.

Commercial eCommerce platforms either give you the choice to design the software from scratch or provide the complete package at a prepaid cost.

 If you have technical skills or a team of experts in-house, choose an open-source platform such as Magento, where you can customize your platform for your business needs but have to pay for eCommerce web development, implementation and upgrades.

Start an eCommerce Business

SaaS eCommerce platforms like BigCommerce are easy to set up without technical expertise, they are feature-loaded and readily scalable, but the only drawback is that the monthly subscription is steep.

Bigcommerce

Shopify is also feature-loaded, scalable, with numerous templates to design your website, but not considered SEO friendly.

Shopify

For a small business with simple product ideas, keep your platform simple with minimal needed features. So, try purchasing a platform that is –

  • Less time-consuming.
  • Cost-effective.
  • Without complicated transactions, and
  • Customized backend features.

Well-experienced eCommerce web development company can also help to find the right tool based on your business needs.

Selling in a Marketplace:

Alternatively, with a small investment, start selling your product on online marketplaces like Amazon FBA and websites in your location that suits your niche. A marketplace is large with a huge target market that you can kick-start your sales right away but at the cost of sharing your profit and complete control over your business.

Combine both strategies: Try selling in the marketplace to test the sales, while setting up an online store to create a long-lasting brand.

Attracting Customers to your site:

Once the eCommerce site is launched, it’s time to invite customers to your store. Unlike a physical store, you cannot sit back and relax to let your first customer land on your website. Your website has to be on top of the Google search results when your audience are searching for your product or service. 

Optimize the site for search engines and create content with user intent.

Keywords Matter: Every product page and URLs must be optimized with the relevant keywords and content with audience search intent in mind. You can use online analysis tools like Google keyword planner; Ahrefs or SEMrush to refine your keyword list and understand your competitors. Niche-specific brands can leverage the use of long-tail keywords for their products that can yield a highly-targeted audience compared to irrelevant traffic.

Optimize the website for both onsite and offsite SEO and run a technical SEO audit regularly.

Use social media sites such as Facebook, Instagram and Twitter to post regular updates on your products and to communicate with your audience to create brand awareness.

While big brands can leverage the power of pay-per-click ads, startups can focus on cost-effective digital marketing methods like SEO, Social media marketing, content marketing and email marketing to increase website visits.

Increase Sales:

Most eCommerce marketing efforts are efficient in driving traffic to your website, but that is not the only objective – Your site has to be designed for sale, easy conversion. Create a website with a good user experience to increase purchase. Design – 

  • Easy navigation between pages.
  • Quick checkout process.
  • Informative product descriptions in simple language.
  • Chat and email support system for easy communication.

Use analytics tools like Google analytics, Ahref, Buzzsumo, SEMrush and Moz.com for analyzing your marketing efforts, understanding your competitors and writing better content on your website.

Email Marketing for eCommerce Business:

Email marketing is the key to excel in the eCommerce market. Leverage the power of emails to communicate consistently with your audience to address their queries and to give updates on product and shipment. 

Create a customer email list: Create email marketing campaigns with discounts and giveaways for subscription to increase your brand presence, drive traffic to your website and to retain customers on the long run.

Ready to start?

A channelized and consistent approach in marketing is the strategy to sustain in the online business industry. But, for small businesses the lack of time, resource and technical skillset can prove to be never-ending hurdles for success.

So, it’s always a good idea to get some help from experts in the industry for solid backend support. Our team of industry experts in eCommerce Outsourcing Services can connect with you for further understanding of your business model and provide the needed support.

Also, feel free to include your ideas and queries about this blog in the comment section.

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vservesolution March 20, 2020 0 Comments

Mistakes to Avoid While Hiring eCommerce Marketplace Services Provider

Choosing the right eCommerce marketplace services provider can be challenging, as there are dozens of vendors. As a result, it feels daunting to make this call, as this has the potential to make or break your business. Given below are mistakes to avoid when hiring eCommerce marketplace services provider:

Going for the complete eCommerce marketplace services package. 

When you go through an eCommerce marketplace services provider’s website, you will find that they offer different packages. Each higher tier option has a greater set of available features, which also increase in cost.

What will you do in this situation, if you have to select a subscription model? Going for the complete package makes sense, as you get all the features of the eCommerce marketplace solutions.

However, from a value for money perspective, you are losing out significantly. Not only are you choosing the tier with the highest cost, but you also pay for features you aren’t going to use. Too many features can also pose another problem – resulting in significant wastage of resources. For instance, your employees have to spend more time, learning all the features of the online marketplace management services.

When you don’t know which package to choose, always start with the basic bundle. If you realize that you need access to additional features from the online marketplace services, you can pay for the extra modules.

Only looking at the initial eCommerce marketplace solutions price tag

One factor that every business takes into consideration when selecting an eCommerce marketplace service provider is the cost. This carries significant weight in the final decision, which is why vendors provide different price models.

A common mistake among companies is to only look at the initial price tag of the end-to-end eCommerce solution. Vendors often advertise only a fraction of the actual cost of using their services.

For instance, while you pay for the eCommerce marketplace services providers basic features, there are other costs that you need to consider. You may have to shell out for setting up the service, to receive technical support, certification and licensing fees, transaction fees, and web hosting fees.

When you are selecting a vendor’s services as your online marketplace solution, you must take a look at the entire cost. If the provider is transparent about these fees, it becomes easier to plan out your company’s monthly expenditure.

If you aren’t sure about these costs, make sure you ask the eCommerce marketplace services provider.

Opting for closed online marketplace services platform

Your business should never make the mistake of choosing an eCommerce market solutions without extensive support for third-party applications. Keep in mind that the customer demand changes frequently, which means you need to be flexible with your business plans.

What if you are using a tool that is going to stop receiving support after a year? If the eCommerce market services platform isn’t compatible with other plug-ins, this is going to hinder the growth of your business.

The sign of a good online marketplace management services is one which you can integrate with your existing ecosystem. At the same time, it provides extensive support for other tools, which your business can migrate to, in the future.

The advantage of choosing this type of online marketplace services is that you can adapt to any change that takes place in the industry.

Not checking online marketplace management services support

The majority of the businesses only take a look at the eCommerce marketplace service provider’s official support. As you are paying for their services, you want to make sure that they can fix your problems as soon as possible.

While this is an excellent factor to take into consideration, you should remember that there are other aspects you need to think about for technical support. For instance, the end-to-end eCommerce solution should have a large user base or an active community.

The advantage is that you can resolve problems quickly while ensuring you have access to the latest knowledge about the platform. Also, it is a plus point if there are plenty of technical specialists, who you can rely on as backup support.

Also, the community of the online marketplace solution will make it easier to understand the reliability of the provider. For example, you can get to know about the update frequency, quality of support, ease of use, along with common pain points among users. This type of qualitative analysis of the online marketplace solution will help you understand if you are making the right call.

Final Thoughts

As it can be challenging to hire the right eCommerce marketplace services provider, Vserve makes the entire process easy for you. Our services reduce the workload of maintaining and selling your products and services on any popular platform. Save time by using our extensive online marketplace services, at affordable costs. Receive a free quote for using our eCommerce marketplace services by getting in touch with us today!

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vservesolution March 2, 2020 0 Comments

Things to Consider Before Outsourcing Email Support Services

Email support has become mission-critical to all online businesses as a convenient customer support channel, resolving emergency customer queries and challenges for a service or product. Long-term gain depends on customer retention, which in-turn relies heavily on after-sales services. While outsourcing email support services, consider the following points:

Suitable Pricing

Many tech-support agencies have different e-mail packages (including “pay per email”) in order to provide to companies ranging from small startups to large & expanding online businesses.

Plan a budget, in advance, to outsource email support services. This helps in analyzing the pricing plans offered by various agencies to settle with the one that best corresponds with your business needs.  After all, every company looks for cost efficiency, especially while outsourcing a major business function.

Check Reliability

Customers care about 5 service dimensions which compiles under the RATER framework.

  • Reliability: do you deliver as promised?
  • Assurance: does your organization inspire confidence?
  • Tangibles: does your company present itself professionally?
  • Empathy: are your team members understanding and empowered to solve problems?
  • Responsiveness: does your support team look into queries within an expected time?

To ensure customer satisfaction, the Rater Technique proves to be crucial in evaluating the reliability of email customer support agency.

How will check you whether the agency providing email support services adheres to the technique and is thus, reliable? There are a couple of ways to test this. One among them is ‘planting an undercover customer’ where you pretend to be a customer & verify whether the agency is handling tasks as per the Rater standards or not.

A reliable tech-support company will be willing to share customer feedback from time to time. So, check for transparency in this regard, from their end, because it is the key to constantly evaluate if you’ve invested in the right agency.

Verify areas of expertise in email support services

When you’re outsourcing e-mail support services, you’re basically hiring the workers of the agency company. Thus, it is vital to hire an agency with engineers who are equipped with the knowledge & expertise of your industry. How else will you ensure optimum gain from email support outsourcing?

There are many agencies in the market whose expertise are restricted to a few industries. You need to check whether the tech-support that you’re considering is passionate about and has viable experience in your given field.

  • Good service is key to increased sales & customer retention. So, evaluate their expertise by verifying their record of performance & quality.
  • Analyse their previous claim work for companies belonging to the same industry as yours.
  • Make sure they work with skilled professionals and used updated technology.

Cultural Compatibility for smooth communication

Remember that your customers are used to the tone in which you talk to them. Due to lack of cultural context, outsourced customer support services can either make or break your brand image. Thus, many organizations hold back from outsourcing this crucial business function.

You need to ensure that the external tech-support team that you hire matches with the voice of your in-house support staff. So, how do you overcome the cultural and communication barrier?

  • Provide the agency with a set of tonal guidelines that clarifies the do’s and don’t’s while communicating with your customers. Establish a brand voice to be precise.
  • Specify the customer service requirements that your company is looking for.
  • Make it easier for the agent company to relate to the customers by giving them a cultural context.

Consider compliance mandates & SLA (Service Legal Agreement)

Before hiring a third-party service provider, you need to check legal compliance. Get your legal team working on reviewing your companies internal security prior to giving the tech-support agency access to your documents. Once they identify the sensitive customer data, you can restrict their access to those information to an extent. Nonetheless risks remain. Thus, it is crucial to consider whether the agency, that you’re planning to hire, complies with your regulations about client information confidentiality. Ensure data security!

Make sure your outsourcing contract contains a well-drafted SLA. A service legal agreement is a mandate as it sets the expectation bar for both parties. It acts as a guide in setting targets & measuring accurate performance. Ensure the following:

  • SLA must include a bonus term to be given to the service agency when they exceed performance standards. Also, the consequences if they fail to meet the expectation.
  • It must be adaptable to technological updates.

Final Thoughts on Email Support Services

There are ample email support service agencies in the market, one of which is Vserve Ebusiness Solutions. They cater to multiple industries with strong domain knowledge and are well-equipped with an experienced team of professionals. The outsource company does not compromise when it comes to response time, ensures improved management, tracking as well as privacy of data. Keep these basic pre-requisites in mind while outsourcing your email support services.

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vservesolution February 24, 2020 0 Comments

How to Hire Experts in eCommerce Marketplace Services?

The burgeoning digital economy and eCommerce services have shifted the goalposts and created the opportunity for unprecedented growth. Providing eCommerce marketplace services allows you to strengthen your relationship with your buyer and build brand loyalty.

Establishing and more importantly, maintaining an online presence for your business is not a one-man job. A critical inventory of your business will reveal which experts you need to hire to support your eCommerce marketplace services.

Whether you need a web developer, a digital marketer or a designer, here are a few vital points that you need to pay attention to.

Valid Points on eCommerce Marketplace Services

* Ask Around

When looking to hire experts with eCommerce marketplace solutions, a good rule of thumb is to seek the advice of entrepreneurs who have a strong online presence. However, a recommendation from a trusted source doesn’t ensure that the experts will fulfill your criteria. Conduct your independent research on the vendor. The projects that are featured on their website should give you an understanding of their work process.

* Check for Taste

Once you have ascertained the credibility of the experts you seek to hire, ensure that their design pattern coincides with your taste or vision. Concentrate on the previous work they’ve pulled off in your target segment. Pay close attention to their portfolio of designs and other services. Filter from the company’s employee list, the work portfolios of the designers and developers that you are keen to hire.

* Check the credibility of the developers

The credibility of the vendor company that you’re about to hire surely matters. However, what matters more is the competency & experience of the designers & developers associated with the tech partner. So, make sure you request the company for the list of experts who will be working on your project and verify their profiles to ensure that they suit your requirements. Another good thing to do is actually meet in person (if possible) or over a video chat with the team and explain the project requirements & objectives. Direct communication with the team helps in ascertaining whether they believe in the exchange of inputs for the project or are they the “do as you say” type. The latter is not what every ecommerce business looks for.

* Scope the Cost

Once you have narrowed down the list of experts, you need to discuss how much your list of specifications will cost you. You need to ensure that their services suit your budget. Ask the list of eCommerce marketplace service provider for a cost breakdown of development, design, management, and data configuration services. Make an informed decision by comparing the service charges of different vendors. The vendor you pick must be in sync with all your criteria like pricing, experience & credibility.

* Stay in Touch with eCommerce Marketplace Services Experts

The experts you choose to hire should be clear about their process and what milestones and timelines they are aiming towards. As the project progresses, you will be expected to provide feedback while the experts make changes. One person from the expert developing team has to be actively available during your office hours for questions and requests on a chat messenger. Thus, before you seal the deal with the eCommerce marketplace service provider of your choice, you need to validate all the modes of communication that they are open to, plus, their communication skills. Ensure that the partner agency offers top quality communication since poor communication is the first window towards project failure.

* Time is Money

Having experienced developers on board, any professional partner company can complete your project rather quickly and also maintain the quality standards simultaneously. Remember, you would never want to wait for a year to get your website launched. Thus, to streamline the project and to see that it is implemented on time, you can always ask for a statement of work. This will not only help you to get an idea about the project related task but also help you understand the timeline to deliver the same. How else would you speculate that you’re hiring a good team that essentially launches a bug-free platform in minimized development time? After all, project extensions will increase the development cost for you.

* Keep the Support

When you’re on the lookout for an eCommerce marketplace service provider, you would definitely want to partner with an all-in-one firm that can manage your e-commerce site. At the end of the day, every business wants to focus on maximizing profit with minimal effort. Thus,  focus on reducing your operational hassles and by ensuring that the company you choose will be able to offer post-go-live support.

Final Thoughts on eCommerce Marketplace Services

SO, if you’re planning to start an eCommerce business, you will have plenty of options in regards to eCommerce development companies. One among them is the Vserve Ebusiness Solutions. They offer a full suite of eCommerce website development services as well as customized solutions for customer support, digital marketing, product data management, data intelligence, etc.

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vservesolution February 18, 2020 0 Comments

9 Ways to Pick the Best Data Management Services Provider

Business data is complex and crucial. It is therefore important that you learn to manage your database efficiently. If you are unable to handle the complexities associated with databases, the consequences can be expensive. Here’s where professional data management services come into play. However, when hiring one, you need to consider a number of factors as discussed here-under.

Here’s how you can pick the best Data Management Services:

Look for a database management company with proven track record

Storing and retrieving data just gets complex as the volume of data increases. So, you cannot handle everything by yourself as your business grows and will need a professional database management company that can build, maintain and ensure to keep it fully operational all the time. Search for a reputed company that delivers excellence consistently. Check their website for their services and customer reviews and make an informed decision.

Make sure of the functionality before database management outsourcing

Functionality in database management includes analysis, segmentation, automation, forecasting, results visualization and ROI management. Before you actually outsource database management, make sure that the service provider can cater to all these functionalities. Your company might need all of these or even more which depends upon the volume of your business.

Pick a provider that can offer ecommerce database management services

This is the digital world where most of the purchases are online, on ecommerce websites. You need to make your presence felt online if you want to maximize your sales. However, managing your e-customers can get daunting if you do not have an appropriate database management system in place. Data management for ecommerce business is quite complex and requires a great deal of knowledge and database management skills. Choose a provider that can work to meet your ecommerce data management needs.

Your data management services firm should ensure security

The first thing that comes to your mind when looking to pick a database management (DBM) services company is data security. All your business data, personal information and other details should be safely stored and protected and be ready for access at any point in time. The company you choose to outsource your DBM must ensure utmost security and protection from hacking or theft.

Ensure to check their support service

For how long do you need the support of the database management professionals per day? Check their support service and for how long they stand by you. Furthermore, enquire the mode through which they provide their service, is it on phone or via email? Learning about the company beforehand enables you to plan things properly.

Does the database management company provide data extraction services as standard?

This is another important thing to consider. If the volume of your business data is huge, data extraction from numerous sources can be a complex process. So, you will need the help of data professionals for the task. Confirm with the company you are considering to outsource your DBM whether their data extraction service comes integral to the package. If not, what is the amount you need to pay for it? Moreover, this job needs to be done without any error since you need the data for further analysis and to make business decisions. Many a time, the extracted data needs to be migrated to a repository for enhanced security.

Can the DBM services firm integrate your databases with the other systems?

Integrating your databases with your CRM, email marketing and other systems and platforms gives you a better control over the workflow and processes. It is therefore important that you look for a provider who can integrate your business systems. However, efficient integration requires experience, knowledge and a set of fine tune skills that is hard to find. You need to take some time out and research for the best database management services provider.

Check for the Scalability

The database provider should assure scalability of his system. Is he able to adapt to your growing data and service needs? Can the system handle huge volumes of data without getting crashes? All these questions needs an answer before you finalize a provider. The best DBM services provider guarantees scalability to seamlessly align with your growing business.

Other factors

Some of the other factors to be considered while picking a database management services company are cost, suitability to your business, availability of data cleansing services and the frequency of the updates to your database.

While there are several ways to pick a provider, these are some of the most important you can consider. We can be a good choice if you are looking for the best data management services provider.

At Vserve Ebusiness, we offer expert data management services for affordable prices. We excel in delivering ecommerce data management solutions and offer data conversion, data processing, data entry and documentation management services to exceed your expectations.

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vservesolution February 14, 2020 0 Comments

9 Things to Consider While Choosing a Product Data Entry Service Provider

The eCommerce industry is a crowded and competitive space, so it’s essential to always stay one step ahead. Opting for eCommerce Product Data Entry Services is a great way to save time and streamline your business efforts. In addition, it is important to find a reliable data entry service provider to streamline your business in a proactive manner.

Factors to Consider When Choosing Ecommerce Product Data Entry Service Provider

To be successful in the eCommerce space, companies are required to develop websites that appeal to their potential customers. Your website must also be updated regularly to stay relevant and exciting. In order to do this, you will need to maintain an elaborate product management system.

Many leading brands are opting to outsource their eCommerce data entry requirements because it allows them to focus on other essential business functions. Here are some of the factors to keep in mind when choosing a data entry service provider who can take care of all your business needs.

1. Accuracy of The Output Delivered

Ensure that the company you plan on working with follows strict quality management protocols. Their employees must be trained in various aspects of the job and must be well versed with the features of the platform they will be using.

2. Security of The Information Shared

The last thing you want is your competitors getting hold of your confidential business information. Your product entry service provider must have measures in place to safeguard your data at all times. Ensure that you have a confidentiality agreement in place before you start working with them.

3. Ability to Scale Your Data Entry Service Provider

It’s best to choose your service provider keeping your current and future requirements in mind. As your business grows, the amount of eCommerce data entry work is also like to increase exponentially. Your provider must be able to scale their resources to meet your needs.

4. Fast Turnaround Time

Considering how competitive the eCommerce industry is, even a slight delay in uploading product information can result in you losing orders. Your service provider must be able to execute the tasks allocated to them at a consistent and efficient speed.

5. Wide Range of Services

When outsourcing your data entry work, opt for a company offering a wide array of services. Whether you need Magento product data entry services, Shopify product data entry or have other platform requirements, they must be able to step up. This way you can avoid the hassle of coordinating with different service providers and outsource all your needs to one.

6. Problem Solving Capabilities

Ensure that your service provider has the bandwidth and the ability to troubleshoot any issues that come up during the product data entry process.  They must be able to tackle problems quickly and efficiently without the workflow coming to a standstill.

7. Value for Money

Get in touch with a few different service providers and compare the various cost packages offered by them. Keep in mind that cheap does not always mean best. Instead, opt for the company that will deliver high-quality work at a cost-effective price.

8. State-of-the-art Infrastructure

Your eCommerce data entry service provider must have the requisite infrastructure in place to meet your quality standards. Ensure that they are aware of the latest developments in the field and are able to keep up with changing trends.

9. Exemplary Customer Service

Another critical aspect to consider when selecting a company to take care of your data entry requirements is the strength of their customer service team. You are likely to be interacting with the team on a regular basis, so they must have the ability to understand and meet your business needs.

Final Thoughts

If your company operates in the eCommerce space, outsourcing eCommerce product data entry work is an excellent way to save time and money. It makes great business sense to hire a third-party to take care of your product data entry requirements. It will also help you stay one step ahead of your competition and see an improvement in your sales in the long run.

At Vserve Solutions, we provide a host of eCommerce product data entry services to help you achieve your business goals. We cater to clients all over the globe and have a comprehensive quality checking process to deliver a high level of accuracy. Get in touch with our team today to find out more about our services.

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vservesolution February 11, 2020 0 Comments

How Can You Maximize eCommerce Sales by Product Data Entry Services?

With the rapid expansion of the eCommerce industry, companies operating in this space face new challenges every day. Outsourcing eCommerce Product Data Entry Services is a great way to navigate these roadblocks and see a dramatic increase in sales.

Using eCommerce Product Data Entry Services to Improve Sales

Updating the product information on your eCommerce website accurately and in an efficient manner is critical to your success in this competitive industry. New and potential customers will gravitate to your website only if it is well organized and has regular updates. A messy eCommerce portal can keep buyers away and prevent them from making purchases.

Your user interface can make or break your website experience. For a customer to spend time exploring your offerings and making purchases, the interface must be clean and easy to navigate. While updating product information, the user interface of your website must not be disrupted in any way.

Unless you are a specialist, it’s best to outsource product data entry to a specialized service provider. Here are some of the advantages of using eCommerce data entry services.

–> Product Data Entry Services Can Help You Stay Ahead of Your Competitors

eCommerce is a fiercely competitive industry, and the best way to achieve success is by staying one step ahead of the competition. Your website has to stand out from the clutter of the eCommerce space to attract the attention of potential customers. So if you start to notice that your sales have plateaued, it may be time to revamp your eCommerce platform.

By outsourcing your product data entry requirements, you will be saving a lot of time which you can use to develop and promote your website. Any excess funds can be directed towards marketing activities to bring awareness to your brand. This will give you an edge over your competitors and help you develop your own niche in the industry.

–> Faster, More Accurate eCommerce Data Entry

When it comes to succeeding in the eCommerce industry, time is of the essence. A delay in uploading information about a new product can result in your company losing sales to a competitor. Hiring the right data entry service company, will not only help you save hours. But, also ensure that your products are uploaded in a timely manner.

Furthermore, the top data entry service companies put their employees through several levels of training. As a result, it results in a high level of accuracy and you can expect an excellent output every single time. When your tasks are completed efficiently and on time, you’ll soon start to notice a significant improvement in your sales.

–> A Reduction in Your Overhead Expenses

The primary reason why employers choose to outsource their eCommerce product data entry requirements is to cut down their overhead costs. Hiring in-house employees for data entry tasks can be an expensive affair. There will be additional expenses to consider such as infrastructure, compensations, and salaries.

As an employer, you will be able to cut down on these costs by choosing the right company to take on your product data entry needs. There will be also less risk, since you will be entrusting this work to reliable experts in the field.

Final Thoughts

Leading enterprises from all over the globe are outsourcing their data entry requirements to make the most of the many benefits that come with it. It allows employers to focus on core business activities while ensuring that other tasks still get completes on time. Outsourcing your eCommerce Product Data Entry Services is a great way to save time and boost your revenue. It’s important to make sure to choose the right service provider who can meet your needs and deliver great results.

At Vserve Solutions, we offer unparalleled product data entry services that are tailored to your requirements. Whether you’re looking for Shopify product data entry, Magento product data entry services or data entry for other eCommerce platforms, we have the right packages for you. Contact us today to find out more about what we offer and start on the road to success.

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vservesolution February 7, 2020 0 Comments

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