Customer Service Chat Capacity Planning – 3 Steps to Successful Implementation
Are you looking for ways to improve customer service chat capacity? If yes, then read...
Category: Customer Support
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E-Commerce Customer Support Statistics That Matters: What Are Those?
Ecommerce customer service is something you shouldn’t take lightly if you want to scale...
Live Chat Customer Service Scripts That Will Get You Results
Why are live chat support service scripts for sales and customer support so crucial?...
How to Use Video to Improve Customer Satisfaction by More Than 50%?
When it comes to customer support, we’re all so used to the idea of phones, emails, and...
5 Reasons Why Ecommerce Companies are Struggling with Customer Service
The eCommerce business is constantly growing. Retail eCommerce sales in 2019 hit US$3.5...
The eCommerce of Consumer Convenience: Top Customer Support Tips to Dominate It
Convenience is the backbone of e-commerce, and it is one of the reasons why shopping...
6 Ideas to Make Marketing Content Work for Customer Support Teams
According to statistics, three out of five customers consider good customer service as...
Advantages of Installing Chat Support on Your Website, and How to Boost Business through Professional Chat Support Services?
Many people who shop online seek assistance from real people when they consult or make...
8 Key Metrics to Measure your Customer Service Team Productivity
As a part of a fully functional management system in your e-commerce business, it is...
10 Best Practices for E-commerce Customer Support Services
Shopping feels good. It can provide someone with endorphins, or “feel-good” hormones because...
