We can help you focus on the various aspects of your business that you find important while we focus on the chat support services that you can provide to your customers. It has been a while since it was considered normal that customers are going to wait for a long time before they get any response from the company that they contact. Customers then only had the option of e-mailing the company or calling them through the telephone. E-mailing at that time may be more convenient but it can also take longer.
The norm now is to provide live chat to the customers. This is the usual choice of customers because interaction can occur in real-time. It does not matter what time of the day it is as long as a customer service representative is available, then the question can be answered immediately.
Maintaining a 24/7 live chat support system can take a toll on your funds especially if you are just starting. Those funds may be used for other aspects of your business or you have to reach deeper for your resources so that you can do everything that you can. This is where we can extend the services that we offer to you.
Vserve Can Deliver Instant Technical Support
We can provide the instant technical support that you need to give to your customers no matter what time of the day it is. We are available 7 days a week and 24 hours every day. We will make sure that we follow the aspects that will help keep your brand’s identity. We will research and know more about your support systems and your support policies so that we can provide the quality service that you want to provide to your customers
Benefits You Can Get
It is true that if you want to provide 24/7 live chat support service, you have the option to hire some customer service representatives and train them so they can give what your customers need but this can cost more money as compared to outsourcing the support services for the same or even better quality.
Here are some of the benefits that you can get when you outsource your chat support services:
You are allowed to direct your energy on other aspects of your business
If you would outsource your chat support system, you can expect that you will be more focused on the other things that matter to you. When was the last time that you have checked on your inventory? Perhaps it has been a while since you last talked to your supplier. You will have more time to focus on these things as we provide quality customer chat support services to people who have questions and inquiries about your company and what you offer.
Provide professional chat support services.
We are proud to say that we are good at providing professional chat support services to your customers depending on your specifications. This is what we have worked hard to provide and you now have the chance to avail of the services we offer. Your company can gain from the professional services we offer.
You know that it is going to cost you a lot of money to maintain a 24/7 chat service for your customers. This explains why not a lot of companies especially small and starting companies do not offer this service. If you would allow us to be your outsourced chat support, you need not worry about additional expenses such as recruitment, payroll, management and training of the new people you are going to hire.
Why Choose Us?
We understand that different companies can offer chat support services but we can assure you that we are the best due to the following reasons:
We can certify our quality support services.
We go through different tickets every month just to check if we were able to resolve all of the cases that our representatives went through. We have a team of quality analysts that check every case to see if the customer was satisfied with the provided services of the company.
White label support
We make sure that all of the customer support queries are dispatched through your support desk. We follow your company’s style of working to ensure that what we provide blends seamlessly with your company and your system.
You can count on 24/7 support
You can expect that we are always available 24 hours a day and 7 days a week. It does not matter whether the customer would have some questions in the middle of the night, during a holiday or on a busy weekend. We will always be available. Your customers will get immediate assistance so their concerns will be addressed by a friendly customer service representative.
We follow a strict security standard.
We understand that a lot of your company details and your customer service needs are information sensitive. We must protect them with our strict security standard.
Setup is available for free.
After you have signed up with us, it will be our responsibility to help place the live chat button on your website. You do not need to worry about doing this by yourself anymore. We will assist with adding some information on the FAQs. If you do not have time to do this or you do not know how to do it, we can do it for you. We will be in charge of making your account live and available for your customers’ questions.
We provide chat transcripts
We work transparently so you will be able to see how some the chats of our customer service representatives and customers are. The chats will be sent directly to your e-mail address so that you can view them immediately. If there are some things you need to change or you want to improve the answers, you can do it.
We give you a personal manager
A real live human being, your very own personal manager, will be there to assist you the moment that you get out services. The manager will be in charge of helping you with setting up the live chat support services as well as to remind you about billings, renewals and so much more.
We can only provide the best because we are the best.
We know that before you reach us and even after you check out what we have to offer, you will be checking out other similar companies. We are confident that you will revert to us especially once you see what we can truly give you. It will not be too hard anymore for you to choose us.
Even More Reasons to Choose Us
You may think that the reasons mentioned above are already enough reasons for you to pick us out of all the other companies that can provide 24/7 customer service support but what if we can still give you more reasons?
Crossover your unused chats to next month.
Let us say that you were not able to use up all of your chats for this month. Do not worry because these chats will not be wasted. These would be carried on to next month so if in case more customers would have inquiries, you have more chats to use. We do not want you to waste the money that you have paid for our services.
We can offer tailor made plans
We know that no two businesses are exactly alike so even if we have some pre-made packages, we also allow you to create a customized plan that can fit the requirements that your business needs.
We give important sales leads.
We gather information from chats that may be vital for your business such as sales leads. We make sure that all of the needed data will be sent to you. While conversing with potential customers, we will give our best so that they can become regular and loyal customers of your business.
We provide a free trial
Do you want to know if you are going to be satisfied with the services that we can offer? We know that you only want to be sure that you are placing your money in the right company that can provide the best 24/7 chat support services. When you check out our free trial, you know that there is nothing to lose. No matter what plan you decide to try, we can offer a free trial for all of the plans. Check and see if our plans fit your company again. Just remember again, if your company has special needs, we can customize your plan.
No need to know that your live chat support is outsourced.
There is no need for your customers to know that you have outsourced your chat support. It will be up to you to find a logo that can represent your company. You can also choose the color which you think will fit best. From the pre–chat form and the greeting message that will be used for your customers, you will be in charge of choosing all those little details that will make your chat support service seamlessly integrated into your company.
Our prices are low and reasonable
One of the reasons why we will stand out from all other companies who offer the same services that we do is because of our affordable prices. We have a plan that starts at $199 per month. This is something that you will not find elsewhere. The $199 that you have to pay will be well spent too because it can cover different aspects of your website and the services you are supposed to provide to your customers.
We make your live support service available in less than 7 days
Within 7 days, you can expect that we will be filling up the possible FAQs that your customers may need. We will be in charge of placing the code on your website and choosing the agents who will be in charge of manning your website. We will train them and help them manage the inquiries and cases that will come their way.
Find all that you need in one dashboard.
Your dashboard will include all of the details that you need to know about how you have used up the services that we offer so far. You will gain details about the number of chats that our agents have received for the past days as well as your account details. No need to contact us anymore to inquire about the status of your account with us. This is more convenient for you.
We can assure you that your prospects, your potential customers will be happy because of the live chat support system, their queries are answered immediately. They will find your company trustworthy. There is a bigger possibility that they will be returning customers.
We have a dedicated team of chat agents that have undergone rigorous training under our care to provide the type of services that you want to offer to your customers. We can help your business grow by letting your online business become present in the online world 24/7 which is a requirement of online businesses nowadays. Try out the free trial now to see if what we give are what you are searching for. You will not have any regrets.