Streamline Your B2B Order Management Process with Vserve - The Ultimate Ecommerce Solution
Accelerating B2B eCommerce market opportunities has drastically shifted customer behavior. Business buyers today expect a sophisticated purchase experience with convenience and ease, similar to a B2C setup. And, to satisfy this new cohort of B2B buyers, it’s essential to optimize B2B order management processes starting from quote to fulfillment. B2B Business with formal sales processes sees up to a 28% revenue boost. But gone are the days of managing orders manually in silos and maintaining data in spreadsheets.
A streamlined B2B order management system needs an integrated approach with B2B order management software and a solid strategy to optimize workflow. Vserve delivers end-to-end support to streamline the B2B ordering system process for online and offline sales modules. With a combination of human intelligence and B2B order taking software, we optimize the essential steps in purchasing B2B orders to improve process efficiency and customer satisfaction.
Our Key capabilities include
We have a team of experts to efficiently handle order entries and quote requests from your customers with the utmost speed and accuracy. Our experts are trained to provide processing support for the demands of multi-channel entries.
We offer a range of fulfillment services that can be customized as per your request. Our service includes warehouse and distribution, return management, credit card processing, cash management, and more.
Preparing Quotes and RFQs
We assist business managers in preparing quotes per client requirements. We coordinate with the vendors and use automated software to pull the data required for preparing price quotes and RFQs.
We help you gain better control over your inventory, providing on-going updates on product availability and quantity with the information needed to refill as and when required.
We help customers track and trace their shipments or orders. Our experienced B2B order management team will notify the customers about the expected delivery date, shipment details, order submission, and postponement information on time.
Order Modification and Cancellation Support
Sustain your buyers as regular satisfied customers by providing timely exceptional support during contingencies. Let Vserve give the customer support needed during rescheduling, cancellations, damaged product returns, and item substitute suggestions.
Reporting and Analytics
Our team provides detailed reports on your operational efficiency and effectiveness by tracking performance indicators such as SLAs, turnaround time, and transaction accuracy. You can use the information to optimize workflow and streamline operations.
Partner with Vserve to Overcome B2B Order Management Challenges
Multi-channel Order Management Support:
Are you selling on multiple channels?
Our order management support strategy can be customized to your specific channel needs. With the support of order management software, we help seamlessly integrate sales channels and upload and track orders, inventory, customers, and fulfillment data from varied channels in real-time.
Managing Supply Chain Complexities:
Keeping track of the order process and managing inventory worldwide can be challenging for most B2B businesses. We have assisted many B2B companies by keying in the data related to product quantities, invoices, packaging, drop-ship items, product returns, and backorders in a centralized system, allowing you to gain easy access to orders from start to finish.
A Unified Approach to all your Order Management Needs:
Often B2B sales involve longer buying cycles, different software solutions, and siloed support from multiple in-house teams to deal with the process surrounding the sales. Working with Vserve, you can unify the entire system, add a streamlined workflow to your B2B sales order management software process, and provide a seamless buying experience to your clients. And the best part? Scaling operations come with minimal risk when the process is streamlined.
Extensive Customer Support to improve Customer Satisfaction:
We take care of your entire purchase cycle of customer support. Our B2B order management service professionals will answer your customers’ emails and phone calls and address their doubts, queries, and concerns deftly and politely. We also provide customers with real-time B2B order system status and automatic shipment and delivery information updates for a better purchase experience and increased customer satisfaction.
Outsource your Order Management needs to Vserve:
Our B2B order management services are tailor-made to meet every business’s needs. With requisite skills and extensive experience, we assure fast and reliable order management and processing support 100% error-free. Outsourcing your B2B order management needs to Vserve; you can gain access to –
- Enhanced customer support
- Increased operational visibility
- Multi-channel B2B order platform support, and
- Robust data security architecture
End-to-end eCommerce Solution
Our eCommerce management services and solutions are customer-focused and designed to provide an exceptional customer experience, increase conversion, and improve retention. We offer comprehensive eCommerce management services from development, and customization to integration, product data management, and ongoing maintenance.
Our quality assurance experts will validate the results twice before reaching your customers. Outsource B2B order management system assistance to Vserve and rest assured the information provided to your potential customer is 100% accurate.
As your B2B eCommerce support services partner, we are committed to maintaining the highest data quality and security standards. In accordance with ISO 27001:2013, we have an established information security management system to safeguard the confidential information that you share with us.
Competence to work on all eCommerce platforms
Our eCommerce support specialists are adept at working with every significant eCommerce B2B order taking platforms and marketplace. We can work with equal competence in Magento, Bigcommerce, Shopify, Zen Cart, Volusion, eBay, or Amazon.
Why Choose Us ?
Deep domain expertise in eCommerce by working with over 50+ US online retailers
Most cost-effective and flexible solutions with guaranteed bottom-line savings of 50%
Easy to work with as our Program Managers understand US online retailers very well
Trustworthy US incorporated organization giving you total peace of mind
1 month free trial so no risk to try us
Once you reach out to us, we will
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