Improve B2B Order Management Efficiency to Drive more Sales and RevenueAccelerating B2B eCommerce market opportunities has created a drastic shift in customer behavior. Business buyers today expect a sophisticated purchase experience with convenience and ease, similar to a B2C setup. And, to satisfy this new cohort of B2B buyers, it’s essential to optimize order management processes starting from quote to fulfillment. B2B Business with formal sales processes sees upto 28% revenue boost. But gone are the days managing orders manually in silos and maintaining data in spreadsheets. A streamlined order management system needs an integrated approach with a combination of B2B order management software and a solid strategy to optimize workflow. Vserve delivers end-to-end support to streamline the order management process for both online and offline sales modules. With a combination of human intelligence and order processing software, we optimize the essential steps involved in purchasing orders to improve process efficiency and customer satisfaction.
Our Key capabilities include
We have a team of experts to efficiently handle order entries and quote requests from your customers with the utmost speed and accuracy. Our experts are trained to provide processing support for the demands of multi-channel entries.
We offer a range of fulfillment services that can be customized as per your request. Our service includes warehouse and distribution, return management, credit card processing, cash management, and more.
Preparing Quotes and RFQs
We assist business managers in preparing quotes as per client requirements. We coordinate with the vendors and use automated softwares to pull the data required for preparing price quotes and RFQs.
We help you gain better control over your inventory, providing on-going updates on product availability and quantity with the information needed to refill as and when required.
We help customers track and trace their shipments or orders. Our experienced team of B2B order management experts will notify the customers about the expected date of delivery, shipment details, order submission, and postponement information on-time.
Order Modification and Cancellation Support
Sustain your buyers as regular satisfied customers by providing timely exceptional support during contingencies. Let Vserve give the customer support needed during rescheduling, cancellations, damaged product return, and item substitute suggestions.
Reporting and Analytics
Tracking performance indicators such as SLAs, turnaround time, transaction accuracy, our team provides detailed reports on your operational efficiency and effectiveness. You can use the information to optimize workflow and streamline operations.
Partner with Vserve to Overcome B2B Order Management Challenges
Multi-channel Order Management Support:
Are you selling on multiple channels?Our order management support strategy can be customized to your specific channel needs. With the support of an order management software, we help seamlessly integrate sales channels, upload and track orders, inventory, customers, and fulfillment data from varied channels in real-time.
Managing Supply Chain Complexities:Keeping track of the order process and managing inventory worldwide can be a challenge for most B2B businesses. We have assisted many B2B companies by keying in the data related product quantities, invoices, packaging, drop-ship items, product returns, as well as backorders in a centralized system, allowing you to gain easy access to orders from start to finish.
A Unified Approach to all your Order Management Needs:Often B2B sales involve longer buying cycles, different software solutions, and siloed support from multiple in-house teams to deal with the process surrounding the sales. Working along with Vserve, you can unify the entire system, add a streamlined workflow to your B2B order management process, and provide a seamless buying experience to your clients. And the best part? Scaling operations come with minimal risk when the process is streamlined.
Extensive Customer Support to improve Customer Satisfaction:We take care of your entire purchase cycle of customer support. Our B2B order management service professionals will answer your customers’ emails and phone calls and address their doubts, queries, and concerns deftly and politely. We also provide real-time order status and automatic updates on shipment and delivery information to customers for better purchase experience and increased customer satisfaction.
Outsource your Order Management needs to Vserve:Our B2B order management services are tailor-made to meet every business needs. With requisite skills and extensive experience, we assure fast and reliable order management and processing support 100% error-free. Outsourcing your B2B order management needs to Vserve, you can gain access to –
- Enhanced customer support
- Increased operational visibility
- Multi-channel B2B order management support, and
- Robust data security architecture
End-to-end eCommerce Solution
Our eCommerce management services and solutions are customer-focused, designed to provide an exceptional customer experience to increase conversion and improve retention. We offer comprehensive eCommerce management services from development, customization to integration, product data management, and ongoing maintenance
Our quality assurance experts will make sure the results are validated twice before reaching your customers. Outsource B2B eCommerce support services to Vserve and rest assured the information provided to your potential customer is 100% accurate.
As your B2B eCommerce support services partner, we are committed to maintaining the highest data quality and security standards. In accordance with ISO 27001:2013, we have an established information security management system to safeguard the confidential information that you share with us.
Competence to work on all eCommerce platforms
Our eCommerce support specialists are adept at working with every major eCommerce platforms and marketplaces. Be it Magento, Bigcommerce, Shopify, Zen Cart, Volusion, eBay, or Amazon – we can work with equal competence.
Why Choose Us ?
Deep domain expertise in eCommerce by working with over 50+ US online retailers
Most cost-effective and flexible solutions with guaranteed bottom-line savings of 50%
Easy to work with as our Program Managers understand US online retailers very well
Trustworthy US incorporated organization giving you total peace of mind
1 month free trial so no risk to try us
Once you reach out to us, we will
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