Streamline Your B2B Order Management Process with Vserve - The Ultimate Ecommerce Solution

Accelerating B2B eCommerce market opportunities has drastically shifted customer behavior. Business buyers today expect a sophisticated purchase experience with convenience and ease, similar to a B2C setup. And, to satisfy this new cohort of B2B buyers, it’s essential to optimize B2B order management processes starting from quote to fulfillment. B2B Business with formal sales processes sees up to a 28% revenue boost. But gone are the days of managing orders manually in silos and maintaining data in spreadsheets.

A streamlined B2B order management system needs an integrated approach with B2B order management software and a solid strategy to optimize workflow. Vserve delivers end-to-end support to streamline the B2B ordering system process for online and offline sales modules. With a combination of human intelligence and B2B order taking software, we optimize the essential steps in purchasing B2B orders to improve process efficiency and customer satisfaction.

Our Key capabilities include

Order Processing

We have a team of experts to efficiently handle order entries and quote requests from your customers with the utmost speed and accuracy. Our experts are trained to provide processing support for the demands of multi-channel entries.

Order Fulfillment

We offer a range of fulfillment services that can be customized as per your request. Our service includes warehouse and distribution, return management, credit card processing, cash management, and more.

Preparing Quotes and RFQs

We assist business managers in preparing quotes per client requirements. We coordinate with the vendors and use automated software to pull the data required for preparing price quotes and RFQs.

Inventory Management

We help you gain better control over your inventory, providing on-going updates on product availability and quantity with the information needed to refill as and when required.

Order Tracking

We help customers track and trace their shipments or orders. Our experienced B2B order management team will notify the customers about the expected delivery date, shipment details, order submission, and postponement information on time.

Order Modification and Cancellation Support

Sustain your buyers as regular satisfied customers by providing timely exceptional support during contingencies. Let Vserve give the customer support needed during rescheduling, cancellations, damaged product returns, and item substitute suggestions.

Reporting and Analytics

Our team provides detailed reports on your operational efficiency and effectiveness by tracking performance indicators such as SLAs, turnaround time, and transaction accuracy. You can use the information to optimize workflow and streamline operations.

Partner with Vserve to Overcome B2B Order Management Challenges

Multi-channel Order Management Support:

Are you selling on multiple channels?

Our order management support strategy can be customized to your specific channel needs. With the support of order management software, we help seamlessly integrate sales channels and upload and track orders, inventory, customers, and fulfillment data from varied channels in real-time.

Managing Supply Chain Complexities:

Keeping track of the order process and managing inventory worldwide can be challenging for most B2B businesses. We have assisted many B2B companies by keying in the data related to product quantities, invoices, packaging, drop-ship items, product returns, and backorders in a centralized system, allowing you to gain easy access to orders from start to finish.

A Unified Approach to all your Order Management Needs:

Often B2B sales involve longer buying cycles, different software solutions, and siloed support from multiple in-house teams to deal with the process surrounding the sales. Working with Vserve, you can unify the entire system, add a streamlined workflow to your B2B sales order management software process, and provide a seamless buying experience to your clients. And the best part? Scaling operations come with minimal risk when the process is streamlined.

Extensive Customer Support to improve Customer Satisfaction:

We take care of your entire purchase cycle of customer support. Our B2B order management service professionals will answer your customers’ emails and phone calls and address their doubts, queries, and concerns deftly and politely. We also provide customers with real-time B2B order system status and automatic shipment and delivery information updates for a better purchase experience and increased customer satisfaction.

Outsource your Order Management needs to Vserve:

Our B2B order management services are tailor-made to meet every business’s needs. With requisite skills and extensive experience, we assure fast and reliable order management and processing support 100% error-free. Outsourcing your B2B order management needs to Vserve; you can gain access to –

Enhanced customer support
Increased operational visibility
Multi-channel B2B order platform support, and
Robust data security architecture

Vserve Advantage

End-to-end eCommerce Solution

Our eCommerce management services and solutions are customer-focused and designed to provide an exceptional customer experience, increase conversion, and improve retention. We offer comprehensive eCommerce management services from development, and customization to integration, product data management, and ongoing maintenance.

Data Accuracy

Our quality assurance experts will validate the results twice before reaching your customers. Outsource B2B order management system assistance to Vserve and rest assured the information provided to your potential customer is 100% accurate.

Data Security

As your B2B eCommerce support services partner, we are committed to maintaining the highest data quality and security standards. In accordance with ISO 27001:2013, we have an established information security management system to safeguard the confidential information that you share with us.

Competence to work on all eCommerce platforms

Our eCommerce support specialists are adept at working with every significant eCommerce B2B order taking platforms and marketplace. We can work with equal competence in Magento, Bigcommerce, Shopify, Zen Cart, Volusion, eBay, or Amazon.

Why Choose Us ?

Testimonials

What’s Next?

Once you reach out to us, we will

Clarify your Needs

Tell us what you are looking for from us. Our sales team will revert with a detailed response within the next 24 hours.

Price of Service

Sign up for one of our easy contacts based on your requirements. Our services are priced on an hourly basis and range from $6 to $20. Customized plans are also available.

Risk Free Trial

Once the scope is defined try our services 100% free for the trial period. You can see how good we are before you take a decision on us.

Delivery of Mandate

We will assign a dedicated program manager as the single point of contact for all your interactions with us. We will also setup detailed KPIs and interaction cadence with the PM.

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B2B Order Management Services