Ecommerce Customer Service | Hire eCommerce Customer Support Team

Ecommerce Customer Support Service

Make an exceptional impression at every customer interaction with expert eCommerce customer support services.

Customer support is the first point of contact with your customers and an avenue where complaints and queries pour in. Your support team’s performance in handling these customer interactions will directly influence the impression of your brand. If the user experience with the support team is below expectation, it can easily create a negative impact. Quality eCommerce customer support service is essential because it directly leads to loyal customers, better conversion, and improved brand identity. This is why you cannot just invest in any eCommerce customer support service; you have to invest in the best!

We can safely tell you that your search ends right here with our experience and highest customer satisfaction rating. Vserve has perfected the art of understanding the customers and keeping them happy at every step of their shopping experience.

24/7 Customer Service

Partner with Vserve for top-quality 24/7 eCommerce customer support and take your time back. We empower you to focus on the important tasks at hand while we handle your support function behind the scenes.

Cost-Effective Support

Reduce your operational expenses and utilize the resource for business enhancement opportunities. Our eCommerce customer support services are priced at just $6 per hour to support your long-term business growth.

Expert Agents

We have expert agents who are trained & certified in delivering exceptional support services. Our professionals have a good command of the language and work to ensure 100% customer satisfaction.

Zero Risk, Big Rewards

If you’re interested in our services, we invite you to experience the Vserve difference at no cost. Our risk-free trial period gives you a chance to test-drive our services for free.

Our Ecommerce Customer Support Services!

Chat support services

Ensure you are there to support your customers throughout their shopping journey and provide an exceptional experience with Vserve live chat support services.
Whether they are technical or non-technical questions, let Vserve handle chats for you in a timely, effective way. Our service includes a comprehensive set of personalized chat support services that help raise customer satisfaction and your brand value.

  • Our experts are available 24/7 to answer your queries and provide a quick resolution.
  • We have a separate team of experts to handle customer complaints, grievance, and resolution chat.
  • We can customize our eCommerce chat support services to manage lead generation and follow-up conversations.

Email support services

As your company grows, so does the number of emails that hit your inbox daily. Let us tackle those emails for you. You’ll only have to see the ones that require your personal attention. We’ve got the rest!
As a professional email customer service, Vserve not only responds to your emails on-time but will also help lower the call volumes and substantially reduce costs for voice support. And as email support specialists, we are equipped with the right resources and the expert team to deliver prompt and personalized responses to customers round-the-clock.

  • We create a knowledge base of frequently asked questions and answers your customer needs to enable quick and timely responses.
  • We effectively prioritize customer email tickets and respond accordingly to ensure customer satisfaction.

Leverage World-Class Ecommerce Customer Service

Starting @ just $6/HOUR

Call center services

Whether your business needs inbound or outbound call center services, Vserve will manage the phones for you 24/7 while accomplishing other important tasks! Acting as a bridge between you and your customers, we give personalized attention to every interaction and ensure that your customers are satisfied with our quick turnaround time.

  • Our team of experts can efficiently handle order entries and quote requests from your customers with the utmost speed and accuracy.
  • With Vserve as your 24*7 phone answering service partner, you can assure your customers that you’re always in the position to address their concerns and help with the purchase.

Sales Support Service
eCommerce Answering
Payment/Billing Support
Order Enquiry, Taking and processing Services
Order-Related Notifications
Complaint Management
Troubleshooting/Help Desk

Customer Care
E-Commerce Receptionist
After-hours and Overflow Answering
Post-Sale Product Usage Guidance
Product Recalls
Product Returns
Brand Advocacy

Experience the Vserve Difference!

The ecommerce support experts here at Vserve protect your business and help build trusting relationships with your customers as if they were our own.
It’s So Easy to Partner with Vserve! With only a bit of conversation to establish an approach and objectives that work for your business, we can get to work for you.
Vserve representatives can handle your eCommerce customer service inquiries right away. Outsource to Vserve, and provide an incredible eCommerce customer support service that turns your customers into your brand advocates!
Ready to try it for yourself? Then contact us and try out the free trial now!


Anything from building a small team to ramping up for seasonal sales- we can go from contract to live within a few weeks. With our strong team and technology, you can access uninterrupted customer support service through the stages of your business expansion.

Best-fit Technology:
Using the right technology at the right time to connect with your customers can save your time, cost, and efforts. That’s why our service is supported with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
Consistency Across Channels:

With the help of multiple channels, we develop a result-oriented CRM process that ensures a high conversions and profitability rate. Our ongoing service reports can give you the ability to gain complete control to streamline your customer support process.

Data Security:
As your customer support service partner, we are committed to maintaining the highest level of information security standards. In accordance with ISO 27001:2013, we have an established information security management system to safeguard the confidential data that you share with us.
Why Choose Us?

Deep domain expertise in eCommerce by working with over 50+ US online retailers

Most cost-effective and flexible solutions with guaranteed bottom-line savings of 50%

Easy to work with as our Program Managers understand US online retailers very well

Trustworthy US incorporated organization giving you total peace of mind

Ask for our Risk
Free Trial!

FAQ - Question and Answer

What is an ecommerce customer support service?

Ecommerce customer support service is the process of providing customer assistance in an online business.

What are the tasks under ecommerce customer support service?

An ecommerce customer support service includes helping customers make purchasing decisions, answering customer queries, and resolving customer complaints.

Why outsource your ecommerce customer support service?

Outsourcing your ecommerce customer support service will ensure that you can save your company resources and have a well-trained team to manage the customer support.

Our Client Says
What's Next?
Once you reach out to us, we will
Clarify your needs

Clarify your Needs

Tell us what you are looking for from us. Our sales team will revert with a detailed response within the next 24 hours.

Price of Service

Price of Service

Sign up for one of our easy contacts based on your requirements. Our services are priced on an hourly basis and range from $6 to $20. Customized plans are also available.

Risk Free Trial

Risk Free Trial

Once the scope is defined try our services 100% free for the trial period. You can see how good we are before you take a decision on us.

Delivery of Mandate

Delivery of Mandate

We will assign a dedicated program manager as the single point of contact for all your interactions with us. We will also setup detailed KPIs and interaction cadence with the PM.


Scaling Business Growth and Increasing Revenue for a growing eCommerce Client through Catalog and Inventory Management Support

The client approached us for complete backend support to manage inventory across all selling channels, and a hassle-free order management system for a better customer experience and improved sales.

The project involved managing an entire digital catalog; creating content for product detail and category pages; standardizing formats for product data for listing purpose in various channels; processing order and invoice; tracking and tracing shipment; monitoring and updating stock level.

Scaling Business Growth and Increasing Revenue for a growing eCommerce Client through Catalog and Inventory Management Support

Claim Your Obligation-Free 30 Minute Strategy Session Today!


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