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Email Support

Vserve E-mail Support Services

E-mails have changed significantly over the past years. If before, e-mails were not very popular, it has now become a vital way for people to communicate in the world of the internet. It can be particularly important for online business owners as this is one way that they can respond to the inquiries and questions of their customers.

How many e-mails do you get in a day? If you are a small company and you have just started, the volume of e-mails you get are still manageable but as your company grows and you try to reach as many customers as you can, the volume of e-mails will balloon until such time when your employees will all panic because they do not know how to cope.

If this happens to you, panicking will not do anything good for your company but outsourcing the email support services can. We at Vserve have been providing professional services for different types of business in varying industries. Our experience in providing customer support makes us the best choice in providing support services that can ultimately allow your company to experience an increase in sales and customer satisfaction which can eventually lead to customer loyalty.

Why You Need E-mail Support Services?

If you have a new business, you may be wondering why there is a need for e-mail support services when you can just send a response every time you get inquiries and get back to your customer after a while. This can make you lose customers. If they do not get a response from you immediately, they will check out what your competitors have to offer. If they become satisfied with the responses they get from your competitors, it will take time before they check out your site again. This is something that you do not want to happen.

When you simply use auto response to acknowledge the e-mails you receive from customers, the questions that the customers ask are not answered in detail. They will end up being more confused than ever. Most of them will not proceed to purchasing from your company simply because they do not know what they will get from you. What if you lose a bulk of possible customer sales because of this?

Through outsourcing your e-mail support services, you can focus on other things that can satisfy your customers such as the quality of the products that you are selling or how effective your services are while you let an outsourced company please your customers through the responses that they can provide. We can be that outsourced company. For sure, you will not have any regrets with what we can offer.

Email Support

Why Outsource for E-mail Support Services?

You always have the option to recruit and to hire new employees who are going to do this task for you of answering your customers 24/7 but you cannot hire just one employee for the job. Perhaps you cannot hire just 2. You may need to hire 3 or more and you have to include all of them in your payroll.

If they are going to work directly from your office, you have to spend money on the office infrastructure. You need to provide them with new desks, new computers and other office materials that will make their tasks easier. You also have to allow them to undergo training so that they can develop the needed skills to answer e-mail inquiries the best way possible. You have to quiz their knowledge about your company and your services. You need to make sure that they know everything that they possibly need to understand about your company. All of these things will cost a lot of money but if you outsource, you do not have to spend as much.

Through outsourcing, you can tackle the issues of providing proper customer support to your customers without having to spend a lot of money in the process provided that you choose us to give the email support services your company needs.

Email Support

Benefits of Getting Vserve Email Support Service

  • Reliable Services – You can be assured that our team of representatives will be answering all of the e-mails sent by prospective customers. Our professional team will be working 24 hours a day, 7 days a week so you can be sure that all of the e-mails will be answered according to your rules and conditions.
  • Cater to Companies from Different Industries – Our experience and our knowledge is not limited to one industry alone. We have handled the email support services of other companies from varying industries like real estate, health care, logistics, education, software development and so much more. Is the industry that your company is included not mentioned above? Do not worry, you can give us a call and we will let you know our expertise.
  • Experienced Team – How will the services we provide be reliable if the team is inexperienced? This is the reason why we have an experienced team of professionals that have undergone training and have all the right skills to provide the services that you need
  • Expertise – It will be easy for our team to answer different queries about services, billing complaints, delivery complaints and so much more. The e-mail services we provide can also be efficient in selling the products and services of your company if you would wish to do so. Our representatives will also be in charge of collecting feedback from customers that will be sent to you for you reference
  • Fast Response – You can expect that responses will be fast for your clients and your possible clients. There will be no time for them to check out the competition because you will give them the answers that they want. We make to do the following:
  • We track all e-mail conversations especially to see if there are duplicates or similar concerns from other customers
  • We respect all SLAs when we get into conversations with customers
  • We prioritize our response time to ensure that customers will get their answers immediately.
  • Improved Management and Tracking – We will be in charge of installing and maintaining the systems that are needed so that your company will be reached immediately by customers. The moment that you hire us, we will do everything to make the process easy for you.
  • Different E-mail Packages Available – We would like to help you out whether you are a small and starting business or a large, expanding business. We have available packages that can fit your different needs. We have an option for a pay per email or pay per project. This will all depend on your preferences and your needs.
  • We Use Monitoring Mechanisms to Ensure Quality of our Services – It is not that we do not trust our team because we do, we just have monitoring mechanisms so that you can see why we ought to be trusted for your e-mail service needs. We have metrics that we use to measure the effectiveness of the response of our different team members to the e-mail inquiries that they get. Through our monitoring mechanisms, we also take note of the aspects that we need to improve on so we can continue providing incomparable services that will benefit your company
  • Privacy – We know that one of the reasons why your customers do not want to inquire through your company’s social media accounts is because all of their questions and their inquiries can be seen by everyone. An e-mail is always more private so the customers can be more specific about their concerns. We can assure the customers and you that all of the information that we will gather are private and will not be released to anyone.

How Our E-mail Support Service Works?

We offer complete customer support operation on demand. We make sure that tickets are answered for you no matter what time of the day it is. It does not matter whether it is at the break of dawn or in the middle of the night. It does not even matter if it is a holiday or a weekend, we will be answering people’s inquiries while you focus on other aspects of your business.

What to Expect

We are a company that has handled email support services for different companies in the past. We have a wide range of experience from handling simple to complex issues that these different companies have had.

Expect our e-mail support service to provide the following:

  • Technical support
  • Order fulfillment
  • Verification
  • Resolution of customers’ queries
  • Resolution of escalated cases
  • E-mail and voice blasting services
  • Customer care

We Make Sure That We Learn More About You

What makes us the best choice in providing e-mail support services to your customers is we make sure that we learn more about you and your business. We know that learning about your business is an ongoing process but before we start providing you our services, we learn as much as we could to make our services and your business integrated well.

We Gain Details About Your Company – We make sure that we will learn everything about your business that is not available online. We will discuss information about where you can and cannot ship your products, your refund policies and other details about your products. We will learn as much as we could to understand how your company works

We Learn from Previous Inquiries and Questions – It is likely that customers will have some similar questions that need to be answered in a similar manner. We will remember what to say and how to respond to these inquiries. If you would like to improve the answers that we provide, you may do so by providing feedback that our agents will receive. It will also help if you can provide some internal documentation that will aid us further in answering questions.

Training is Ongoing – We know that there might still be changes with your company’s policies and guidelines that we have to be updated about in order to answer customers’ emails and inquiries to the best of our abilities. We can set up accounts that will allow our team to communicate faster with yours so that you will feel that our team is an extension of yours.

We Accommodate Changes – We know that due to trends and the things that you do to upgrade your business, there will be some changes with your business that we have to prepare for. We are always prepared for these occurrences and modifications.

THE VSERVE ADVANTAGE
Scalability

Scalability

Anything from building a small team to ramping up for seasonal sales- we can go from contract to live within a few weeks. With our strong team and technology, you can access uninterrupted customer support service through the stages of your business expansion.
Consistency Across Channels

Consistency Across Channels

With the help of multiple channels, we develop a result-oriented CRM process that ensures a high conversions and profitability rate. Our ongoing service reports can give you the ability to gain complete control to streamline your customer support process.
Best-fit Technology

Best-fit Technology

Using the right technology at the right time to connect with your customers can save your time, cost, and efforts. That's why our service is supported with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
Data Security

Data Security

As your customer support service partner, we are committed to maintaining the highest level of information security standards. In accordance with ISO 27001:2013, we have an established information security management system to safeguard the confidential data that you share with us.

Scalability

Anything from building a small team to ramping up for seasonal sales- we can go from contract to live within a few weeks. With our strong team and technology, you can access uninterrupted customer support service through the stages of your business expansion.

Consistency Across Channels

With the help of multiple channels, we develop a result-oriented CRM process that ensures a high conversions and profitability rate. Our ongoing service reports can give you the ability to gain complete control to streamline your customer support process.

Best-fit Technology

Using the right technology at the right time to connect with your customers can save your time, cost, and efforts. That’s why our service is supported with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

Data Security

As your customer support service partner, we are committed to maintaining the highest level of information security standards. In accordance with ISO 27001:2013, we have an established information security management system to safeguard the confidential data that you share with us.

FAQ - Question and Answer

Why is Email support important in eCommerce?

Email support is vital in ecommerce as it increases customer satisfaction. It is considered an official means of communication, and hence, when you communicate with your customers via email, they trust you more. Moreover, it allows us to include detailed information about an issue. Email support facilitates easy accessibility too.

Why should I outsource eCommerce email support services?

Outsourcing ecommerce email support services is a huge relief on the budget front. Hiring a third-party agency is much more cost-effective than hiring a team of new employees who you need to train first. Moreover, the former will deliver instant results since they are experienced experts, while the latter may consume time.

What happens to an eCommerce site with poor customer support services?

If you fail to offer real-time support or deliver poor customer service, you allow your customers to choose another business over yours. Customers have an abundance of service options, and they do not think twice before switching to a competitor. Moreover, customers are quick to share negative reviews. It can damage your brand’s reputation.

WHY CHOOSE US?

Deep domain expertise in eCommerce by working with over 50+ US online retailers

Most cost-effective and flexible solutions with guaranteed bottom-line savings of 50%

Easy to work with as our Program Managers understand US online retailers very well

Trustworthy US incorporated organization giving you total peace of mind

Ask for our Risk
Free Trial!

OUR CLIENTS SAYS
WHAT'S NEXT?

Once you reach out to us, we will

01
Clarify-your-Needs

Clarify your Needs

Tell us what you are looking for from us. Our sales team will revert with a detailed response within the next 24 hours.

02
Price of Service

Price of Service

Sign up for one of our easy contacts based on your requirements. Our services are priced on an hourly basis and range from $6 to $20. Customized plans are also available.

03
Risk Free Trial

Risk Free Trial

Once the scope is defined try our services 100% free for the trial period. You can see how good we are before you take a decision on us.

04
Delivery of Mandate

Delivery of Mandate

We will assign a dedicated program manager as the single point of contact for all your interactions with us. We will also setup detailed KPIs and interaction cadence with the PM.

01
Clarify-your-Needs

Clarify your Needs

Tell us what you are looking for from us. Our sales team will revert with a detailed response within the next 24 hours.

02
Price of Service

Price of Service

Sign up for one of our easy contacts based on your requirements. Our services are priced on an hourly basis and range from $6 to $20. Customized plans are also available.

03
Risk Free Trial

Risk Free Trial

Once the scope is defined try our services 100% free for the trial period. You can see how good we are before you take a decision on us.

04
Delivery of Mandate

Delivery of Mandate

We will assign a dedicated program manager as the single point of contact for all your interactions with us. We will also setup detailed KPIs and interaction cadence with the PM.

Case Study

Catalog management

Case Study

Catalog management

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