Vserve Chat Support Services
We can help you focus on the various aspects of your business that you find important while we focus on the chat support services that you can provide to your customers. It has been a while since it was considered normal that customers are going to wait for a long time before they get any response from the company that they contact. Customers then only had the option of e-mailing the company or calling them through the telephone. E-mailing at that time may be more convenient but it can also take longer.
The norm now is to provide live chat to the customers. This is the usual choice of customers because interaction can occur in real-time. It does not matter what time of the day it is as long as a customer service representative is available, then the question can be answered immediately.
Maintaining a 24/7 live chat support system can take a toll on your funds especially if you are just starting. Those funds may be used for other aspects of your business or you have to reach deeper for your resources so that you can do everything that you can. This is where we can extend the services that we offer to you.
Vserve Can Deliver Instant Technical Support
We can provide the instant technical support that you need to give to your customers no matter what time of the day it is. We are available 7 days a week and 24 hours every day. We will make sure that we follow the aspects that will help keep your brand’s identity. We will research and know more about your support systems and your support policies so that we can provide the quality service that you want to provide to your customers
Benefits You Can Get
It is true that if you want to provide 24/7 live chat support service, you have the option to hire some customer service representatives and train them so they can give what your customers need but this can cost more money as compared to outsourcing the support services for the same or even better quality.
Here are some of the benefits that you can get when you outsource your chat support services:
You are allowed to direct your energy on other aspects of your business
If you would outsource your chat support system, you can expect that you will be more focused on the other things that matter to you. When was the last time that you have checked on your inventory? Perhaps it has been a while since you last talked to your supplier. You will have more time to focus on these things as we provide quality customer chat support services to people who have questions and inquiries about your company and what you offer.
Provide professional chat support services.
We are proud to say that we are good at providing professional chat support services to your customers depending on your specifications. This is what we have worked hard to provide and you now have the chance to avail of the services we offer. Your company can gain from the professional services we offer.
Fewer costs
You know that it is going to cost you a lot of money to maintain a 24/7 chat service for your customers. This explains why not a lot of companies especially small and starting companies do not offer this service. If you would allow us to be your outsourced chat support, you need not worry about additional expenses such as recruitment, payroll, management and training of the new people you are going to hire.
Why Choose Us?
We understand that different companies can offer chat support services but we can assure you that we are the best due to the following reasons:
White label support
We make sure that all of the customer support queries are dispatched through your support desk. We follow your company’s style of working to ensure that what we provide blends seamlessly with your company and your system.
We can certify our quality support services.
We go through different tickets every month just to check if we were able to resolve all of the cases that our representatives went through. We have a team of quality analysts that check every case to see if the customer was satisfied with the provided services of the company.
You can count on 24/7 support
You can expect that we are always available 24 hours a day and 7 days a week. It does not matter whether the customer would have some questions in the middle of the night, during a holiday or on a busy weekend. We will always be available. Your customers will get immediate assistance so their concerns will be addressed by a friendly customer service representative.
No need to know that your live chat support is outsourced.
There is no need for your customers to know that you have outsourced your chat support. It will be up to you to find a logo that can represent your company. You can also choose the color which you think will fit best. From the pre–chat form and the greeting message that will be used for your customers, you will be in charge of choosing all those little details that will make your chat support service seamlessly integrated into your company.
We have a dedicated team of chat agents that have undergone rigorous training under our care to provide the type of services that you want to offer to your customers. We can help your business grow by letting your online business become present in the online world 24/7 which is a requirement of online businesses nowadays. Try out the free trial now to see if what we give are what you are searching for. You will not have any regrets.