Chat Support Services

Be available for your customers 24/7 with our Live chat support services! Our price starts @ $7/FTE Hour

Live chat is one of the most efficient ways to delight your customers if the quality is maintained. It is essential that the team behind the live chat support services are trained and equipped with the tools to interact with your clients. This is where outsourcing to Vserve will do wonders for your business. 

Our real-time responses will make it convenient for your customers to make informed purchasing decisions. Relying on us to manage live chat for eCommerce will give you the assurance that standards will be maintained and allow you to focus on your core business functions.

Working with Vserve will give you –

  • 24*7 live chat services to address any customer queries or complaints adequately
  • Assistance with order placement, processing, verification, and tracking support through live chat without any delays 
  • A team of agents with complete knowledge of your products to respond to pre and post-sale queries
  • Flex up to 40% of the team to meet the growing volume and demand
  • Cost effective support with the price starting from $7 per hour for FTE staff

Vserve Live Chat Support Services: Quality You Can Count On

At Vserve, our talented team members are experts at helping our clients with customer support and live chat for eCommerce. Our goal is to provide you with the services that you need to help your business thrive. Our range of chat support services include –

Customer Queries

With our thorough knowledge in your business and its strengths, we will address all your customer queries with valuable and swift responses.  We also maintain detailed chat scripts to improve response speed and help you make informed business decisions.

Billing Support

Our customized chat support services will help you in managing internal as well as external billing issues. We can handle and secure sensitive information about your customer invoices, refunds, payments. 

Order Processing and Fulfillment Queries

Provide rapid, detailed, and accurate order processing and fulfillment support to your customer through our live chat services. Our chat support services can be customized to your growing business requirements.

Do you want to gear up for a seasonal surge in demand? Talk to us to get a customized and flexible pricing solution for your seasonal support needs!

Product Information Chat

Our team of experts will be well versed with all the information pertaining to your products and company; as a result, we will instantly provide your customers with the necessary information they are looking for. 

Inbound Customer Support

Our approach towards communicating with your prospective clients is effective and value-based. We ensure that we market to your potential customers in a way that instantly connects to them. This way, we will help you provide high-converting customer support services. 

Lead Generation and Follow-Up Chat

Allow Vserve to help you boost your marketing efforts with our chat services targeted towards lead generation and follow-up. We will professionally follow up with your customers to remind them of their orders, assist them with their purchasing decisions, and any other feedback that they would like to share.

Grievance Resolution Chat

Our dedicated team of chat support experts are adept at handling your customers’ complaints and issues diligently. We will ensure that we provide adequate resolution to their grievances and the needed suggestions. 

Experience the Vserve Difference

Our unique Approach that sets us apart from the competition –

Real-time analysis of your current customer support process.
Multi-skilled workforce trained in a client specific chat software and product information.
Omnichannel chat support across site, market place and social media channels
AI-Integrated support and CRM Integrated Services
Real-time data analysis and report with continuous support monitoring system
We use secure and SSL-based chat support system and can adapt easily to the client specific system
ROI Focused approach with increasing first contact resolution.

Outsource to Vserve for Effective Live Chat Support Services!

Vserve provides one of the best live chat support services for online businesses. Outsourcing to us will enhance customer satisfaction and help in making their shopping experience seamless. From general inquiries to grievance resolutions, we will provide efficient and quick chat support services to your customers. 

Our internal coordination will be systematic to help in conversion rates and decrease the costs of client handling procedures. Vserve will ensure that the chat support team manages each aspect so efficiently that you can use your time and resources on other business avenues.

THE VSERVE ADVANTAGE
Scalability

Scalability

Anything from building a small team to ramping up for seasonal sales- we can go from contract to live within a few weeks. With our strong team and technology, you can access uninterrupted customer support service through the stages of your business expansion.
Consistency Across Channels

Consistency Across Channels

With the help of multiple channels, we develop a result-oriented CRM process that ensures a high conversions and profitability rate. Our ongoing service reports can give you the ability to gain complete control to streamline your customer support process.
Best-fit Technology

Best-fit Technology

Using the right technology at the right time to connect with your customers can save your time, cost, and efforts. That's why our service is supported with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
Data Security

Data Security

As your customer support service partner, we are committed to maintaining the highest level of information security standards. In accordance with ISO 27001:2013, we have an established information security management system to safeguard the confidential data that you share with us.

Scalability

Anything from building a small team to ramping up for seasonal sales- we can go from contract to live within a few weeks. With our strong team and technology, you can access uninterrupted customer support service through the stages of your business expansion.

Consistency Across Channels

With the help of multiple channels, we develop a result-oriented CRM process that ensures a high conversions and profitability rate. Our ongoing service reports can give you the ability to gain complete control to streamline your customer support process.

Best-fit Technology

Using the right technology at the right time to connect with your customers can save your time, cost, and efforts. That’s why our service is supported with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

Data Security

As your customer support service partner, we are committed to maintaining the highest level of information security standards. In accordance with ISO 27001:2013, we have an established information security management system to safeguard the confidential data that you share with us.

FAQ - Question and Answer

What is live chat support?

Live chat support refers to conversations between customers and the support team in text format and real-time.

Why are chat support services popular?

Chat support services are popular in the eCommerce world due to their quick and convenient nature. They are the preferred mode for customers to receive immediate support for product and order related issues.

Why should I outsource chat support services?

Outsourcing chat support services to a team of professions who are trained in this methodology will ensure that your customers’ questions, doubts, and complaints are handled adequately.

WHY CHOOSE US?

Deep domain expertise in eCommerce by working with over 50+ US online retailers

Most cost-effective and flexible solutions with guaranteed bottom-line savings of 50%

Easy to work with as our Program Managers understand US online retailers very well

Trustworthy US incorporated organization giving you total peace of mind

Ask for our Risk
Free Trial!

OUR CLIENTS SAYS
WHAT'S NEXT?

Once you reach out to us, we will

01

Clarify your Needs

Tell us what you are looking for from us. Our sales team will revert with a detailed response within the next 24 hours.

02

Price of Service

Sign up for one of our easy contacts based on your requirements. Our services are priced on an hourly basis and range from $6 to $20. Customized plans are also available.

03

Risk Free Trial

Once the scope is defined try our services 100% free for the trial period. You can see how good we are before you take a decision on us.

04

Delivery of Mandate

We will assign a dedicated program manager as the single point of contact for all your interactions with us. We will also setup detailed KPIs and interaction cadence with the PM.

01

Clarify your Needs

Tell us what you are looking for from us. Our sales team will revert with a detailed response within the next 24 hours.

02

Price of Service

Sign up for one of our easy contacts based on your requirements. Our services are priced on an hourly basis and range from $6 to $20. Customized plans are also available.

03

Risk Free Trial

Once the scope is defined try our services 100% free for the trial period. You can see how good we are before you take a decision on us.

04

Delivery of Mandate

We will assign a dedicated program manager as the single point of contact for all your interactions with us. We will also setup detailed KPIs and interaction cadence with the PM.

Case Study

Catalog management

Case Study

Catalog management

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