Ecommerce Call Center Support, Inbound & Outbound Call Services

eCommerce Call Center Services

Professional Ecommerce Call Center Services to Build a Lasting and Profitable Customer Relationship

Great customer service is no longer a differentiator, It’s now a must to thrive in this competitive eCommerce landscape. And, when your customer contact matters, you need to make the most out of every unique interaction.

That’s where professional eCommerce call center services come in.

As expert call center service providers, we serve as a bridge connecting your retail and eCommerce business to your customers. We deliver personalized attention to every interaction, and ensure that your customers are satisfied with our quick turnaround time.

If you’re finding it difficult to deliver satisfactory support to your customers around the clock. it’s time to outsource your eCommerce call center services –

And, If you’re looking for a reliable service provider to answer and place calls on your behalf, provide friendly and competent service to your customers right when they need it, and help build relationships that result in an increased bottom line, you want Vserve.

Invest in outsourcing your call center services to a partner like Vserve. And get access to a customized call center support service that is flexible, scalable and versatile.

Would you like to have an eCommerce call center to better serve your customers? But just can’t see how to make it happen, contact us. 

Hiring, training, and retaining full-time eCommerce call center staff can be so expensive and time consuming! Instead, let our professionals take care of your valued customers around the clock with no hassle on your part.

We’re here, working 24/7, so that you don’t have to! We can help you with –

Ecommerce Customer Support:

You can win half the battle when you respond to your customers on time with relevant answers to their queries. Here, we can step in to be a part of your team to address your customer concerns. Moreover we can answer their queries and provide them with all crucial details needed before making a purchase.

24*7 Phone Answering Service:

Selling online means attending customers round the clock. And when your customers choose to call instead of placing the order online, or when your business involves taking telephone orders, it’s important to be available 24*7. With eCommerce call center services from Vserve, you can deliver your customers an additional way to place orders. And, ensure them that you are always in the position to close sales.

Order Processing Support:

Our team of experts can efficiently handle order entries and quote requests from your customers with the utmost speed and accuracy. We can take care of the call center services involved in the entire purchase cycle. Our service extends by providing real-time order status and automation updates to customers on shipment and delivery information for better purchase experience and increased customer satisfaction.

Our extensive range of retail and eCommerce customer service include – 

Are you Ready to Build a Profitable Customer Relationship?

We invite you to experience the Vserve difference at no cost. Our risk-free trial period gives you a full month to test drive our services for free.

Experience the Vserve difference and start your free trial today. You’ll be glad you did.

There’s zero risk, and you’ll see BIG rewards!

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THE VSERVE ADVANTAGE
Scalability:

Anything from building a small team to ramping up for seasonal sales- we can go from contract to live within a few weeks. With our strong team and technology, you can access uninterrupted customer support service through the stages of your business expansion.

Best-fit Technology:
Using the right technology at the right time to connect with your customers can save your time, cost, and efforts. That’s why our service is supported with facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
Consistency Across Channels:

With the help of multiple channels, we develop a result-oriented CRM process that ensures a high conversions and profitability rate. Our ongoing service reports can give you the ability to gain complete control to streamline your customer support process.

Data Security:
As your customer support service partner, we are committed to maintaining the highest level of information security standards. In accordance with ISO 27001:2013, we have an established information security management system to safeguard the confidential data that you share with us.
FAQ - Question and Answer

Why do I need to outsource eCommerce call center support services?

Outsourcing call center support helps businesses not only improve profit margins but also help focus on core business activities. You can also gain access to top-notch call center service with seamless  and personalized support.

What are services provided as a part of eCommerce call center services?

Vserve provides an extensive range of call center services. It includes eCommerce customer care, order processing support, 24/7 phone answering service, eCommerce receptionist and more.

How to ensure that my data will be secure when I outsource?

Data security is of utmost concern for many eCommerce business owners. Especially when dealing with customer data. It is essential to ensure your outsourcing partner follows strict protocols and sign non-disclosure agreements to ensure your data security. Moreover you can also look out if they are ISO 27001:2013 certified to store and manage your data confidentially.

Why Choose Us?

Deep domain expertise in eCommerce by working with over 50+ US online retailers

Most cost-effective and flexible solutions with guaranteed bottom-line savings of 50%

Easy to work with as our Program Managers understand US online retailers very well

Trustworthy US incorporated organization giving you total peace of mind

Ask for our Risk
Free Trial!

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What's Next?
Once you reach out to us, we will
Clarify your needs

Clarify your Needs

Tell us what you are looking for from us. Our sales team will revert with a detailed response within the next 24 hours.

Price of Service

Price of Service

Sign up for one of our easy contacts based on your requirements. Our services are priced on an hourly basis and range from $6 to $20. Customized plans are also available.

Risk Free Trial

Risk Free Trial

Once the scope is defined try our services 100% free for the trial period. You can see how good we are before you take a decision on us.

Delivery of Mandate

Delivery of Mandate

We will assign a dedicated program manager as the single point of contact for all your interactions with us. We will also setup detailed KPIs and interaction cadence with the PM.

CASE STUDY

Scaling Business Growth and Increasing Revenue for a growing eCommerce Client through Catalog and Inventory Management Support

The client approached us for complete backend support to manage inventory across all selling channels, and a hassle-free order management system for a better customer experience and improved sales.

The project involved managing an entire digital catalog; creating content for product detail and category pages; standardizing formats for product data for listing purpose in various channels; processing order and invoice; tracking and tracing shipment; monitoring and updating stock level.

Scaling Business Growth and Increasing Revenue for a growing eCommerce Client through Catalog and Inventory Management Support

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