E-mails have changed significantly over the past years. If before, e-mails were not very popular, it has now become a vital way for people to communicate in the world of the internet. It can be particularly important for online business owners as this is one way that they can respond to the inquiries and questions of their customers.
How many e-mails do you get in a day? If you are a small company and you have just started, the volume of e-mails you get are still manageable but as your company grows and you try to reach as many customers as you can, the volume of e-mails will balloon until such time when your employees will all panic because they do not know how to cope.
If this happens to you, panicking will not do anything good for your company but outsourcing the e-mail support services can. We at Vserve have been providing professional services for different types of business in varying industries. Our experience in providing customer support makes us the best choice in providing support services that can ultimately allow your company to experience an increase in sales and customer satisfaction which can eventually lead to customer loyalty.
Why You Need E-mail Support Services?
If you have a new business, you may be wondering why there is a need for e-mail support services when you can just send a response every time you get inquiries and get back to your customer after a while. This can make you lose customers. If they do not get a response from you immediately, they will check out what your competitors have to offer. If they become satisfied with the responses they get from your competitors, it will take time before they check out your site again. This is something that you do not want to happen.
When you simply use auto response to acknowledge the e-mails you receive from customers, the questions that the customers ask are not answered in detail. They will end up being more confused than ever. Most of them will not proceed to purchasing from your company simply because they do not know what they will get from you. What if you lose a bulk of possible customer sales because of this?
Through outsourcing your e-mail support services, you can focus on other things that can satisfy your customers such as the quality of the products that you are selling or how effective your services are while you let an outsourced company please your customers through the responses that they can provide. We can be that outsourced company. For sure, you will not have any regrets with what we can offer.
Why Outsource for E-mail Support Services?
You always have the option to recruit and to hire new employees who are going to do this task for you of answering your customers 24/7 but you cannot hire just one employee for the job. Perhaps you cannot hire just 2. You may need to hire 3 or more and you have to include all of them in your payroll.
If they are going to work directly from your office, you have to spend money on the office infrastructure. You need to provide them with new desks, new computers and other office materials that will make their tasks easier. You also have to allow them to undergo training so that they can develop the needed skills to answer e-mail inquiries the best way possible. You have to quiz their knowledge about your company and your services. You need to make sure that they know everything that they possibly need to understand about your company. All of these things will cost a lot of money but if you outsource, you do not have to spend as much.
Through outsourcing, you can tackle the issues of providing proper customer support to your customers without having to spend a lot of money in the process provided that you choose us to give the email support services your company needs.
Benefits of Getting Vserve Email Support Service
- Reliable Services – You can be assured that our team of representatives will be answering all of the e-mails sent by prospective customers. Our professional team will be working 24 hours a day, 7 days a week so you can be sure that all of the e-mails will be answered according to your rules and conditions.
- Cater to Companies from Different Industries – Our experience and our knowledge is not limited to one industry alone. We have handled the email support services of other companies from varying industries like real estate, health care, logistics, education, software development and so much more. Is the industry that your company is included not mentioned above? Do not worry, you can give us a call and we will let you know our expertise.
- Experienced Team – How will the services we provide be reliable if the team is inexperienced? This is the reason why we have an experienced team of professionals that have undergone training and have all the right skills to provide the services that you need
- Expertise – It will be easy for our team to answer different queries about services, billing complaints, delivery complaints and so much more. The e-mail services we provide can also be efficient in selling the products and services of your company if you would wish to do so. Our representatives will also be in charge of collecting feedback from customers that will be sent to you for you reference
- Fast Response – You can expect that responses will be fast for your clients and your possible clients. There will be no time for them to check out the competition because you will give them the answers that they want. We make to do the following:
- We track all e-mail conversations especially to see if there are duplicates or similar concerns from other customers
- We respect all SLAs when we get into conversations with customers
- We prioritize our response time to ensure that customers will get their answers immediately.
- Improved Management and Tracking – We will be in charge of installing and maintaining the systems that are needed so that your company will be reached immediately by customers. The moment that you hire us, we will do everything to make the process easy for you.
- Different E-mail Packages Available – We would like to help you out whether you are a small and starting business or a large, expanding business. We have available packages that can fit your different needs. We have an option for a pay per email or pay per project. This will all depend on your preferences and your needs.
- We Use Monitoring Mechanisms to Ensure Quality of our Services – It is not that we do not trust our team because we do, we just have monitoring mechanisms so that you can see why we ought to be trusted for your e-mail service needs. We have metrics that we use to measure the effectiveness of the response of our different team members to the e-mail inquiries that they get. Through our monitoring mechanisms, we also take note of the aspects that we need to improve on so we can continue providing incomparable services that will benefit your company
- Privacy – We know that one of the reasons why your customers do not want to inquire through your company’s social media accounts is because all of their questions and their inquiries can be seen by everyone. An e-mail is always more private so the customers can be more specific about their concerns. We can assure the customers and you that all of the information that we will gather are private and will not be released to anyone.
How Our E-mail Support Service Works?
We offer complete customer support operation on demand. We make sure that tickets are answered for you no matter what time of the day it is. It does not matter whether it is at the break of dawn or in the middle of the night. It does not even matter if it is a holiday or a weekend, we will be answering people’s inquiries while you focus on other aspects of your business.
What to Expect
We are a company that has handled email support services for different companies in the past. We have a wide range of experience from handling simple to complex issues that these different companies have had.
Expect our e-mail support service to provide the following:
- Technical support
- Order fulfillment
- Resolution of customers’ queries
- Resolution of escalated cases
- E-mail and voice blasting services
- Customer care
We Make Sure That We Learn More About You
What makes us the best choice in providing e-mail support services to your customers is we make sure that we learn more about you and your business. We know that learning about your business is an ongoing process but before we start providing you our services, we learn as much as we could to make our services and your business integrated well.
We Gain Details About Your Company – We make sure that we will learn everything about your business that is not available online. We will discuss information about where you can and cannot ship your products, your refund policies and other details about your products. We will learn as much as we could to understand how your company works
We Learn from Previous Inquiries and Questions – It is likely that customers will have some similar questions that need to be answered in a similar manner. We will remember what to say and how to respond to these inquiries. If you would like to improve the answers that we provide, you may do so by providing feedback that our agents will receive. It will also help if you can provide some internal documentation that will aid us further in answering questions.
Training is Ongoing – We know that there might still be changes with your company’s policies and guidelines that we have to be updated about in order to answer customers’ emails and inquiries to the best of our abilities. We can set up accounts that will allow our team to communicate faster with yours so that you will feel that our team is an extension of yours.
We Accommodate Changes – We know that due to trends and the things that you do to upgrade your business, there will be some changes with your business that we have to prepare for. We are always prepared for these occurrences and modifications. We are ready
Why Choose Us?
You can expect to get quality customer support from us.
Even if we are in charge of managing your e-mails, our staff members are available 24 hours of every day. We have agents and managers from different time zones that will ensure their availability no matter what time of the day the customer decides to send an e-mail.
Unique pricing structure
We make sure that our price points are reasonable. The price may increase depending on the type of services and packages that you need. We have worked with a lot of companies and we have always managed to provide an exceptional track record of providing quality customer service. We set our prices depending on the number of hours that you need our service or the contract that you need
Multi – channel support
The services that we offer are not limited to e-mails alone. We can provide other means of support through our different channels if you would require us to do so. We can also use chat, SMS, social media and 24/7 live chat services. If you have third party channels, we can help you with that as well.