Catalog Management

Scaling Business Growth and Increasing Revenue for a growing eCommerce Client through Catalog and Inventory Management Support.

Client Background

A growing e-Commerce business based in the US, serving across the country. The client has a multi-channel online presence including Amazon and eBay. With a catalog of 50000 products; rapidly increasing orders every month; yet the revenue not steep on the graph, the client realized their need for end-to-end support in catalog management, inventory management and order processing.

Client Requirement

The client approached us for complete backend support to manage inventory across all selling channels, and a hassle-free order management system for a better customer experience and improved sales.

The project involved managing an entire digital catalog; creating content for product detail and category pages; standardizing formats for product data for listing purpose in various channels; processing order and invoice; tracking and tracing shipment; monitoring and updating stock level.

Key Challenges

The challenge with such a voluminous catalog involved

• Maintaining the inventory level and making sure they are in sync throughout all the channels.
• Updating product pricing and availability status on regular basis, and
• Keeping the end customer posted about the order details, handles and returns

We offered a complete suite of catalog management, order processing and inventory management services, helping clients track and process the orders in real-time and update the inventory levels regularly.

• Our team of experts took care of pre-order activities – right from new item setup; product page creation and optimization; enhanced product descriptions and category page content creation; product Ads management, order and invoice data entry.
• Our experts ensured the inventory levels updated, and maintained up-to-date.
• Keeping track of customer queries, goal flow, product sale trends and marketing efforts, we presented timely reports to our client.
• Our team also managed sales activities including customer order management, support, warranty and return management.