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4 Costly Outsourcing Mistakes and How to Avoid Them

Would it be better to go with eCommerce outsourcing or keeping it all in-house? The moment of truth faces most businesses in this fast-changing digital world.

Maintaining an eCommerce platform requires constant updates and seamless support to meet the needs of your growing business. Many companies realize that the complex eCommerce operation distracts them from focusing their core business when the order volume and customer demand increases.

That’s the reason, many successful entrepreneurs prefer to outsource their eCommerce functions to a full-service eCommerce agency. Also, outsourcing eCommerce tasks has its own risks and surprises if you’re trying it out for the first time. Let’s have a deeper look at the most common outsourcing mistakes and the way to avoid them.

Typical Example of Outsourcing Gone Wrong

Picture it: You’ve called customer support for a product you purchased, and you get stuck in a robotic, impersonal queue. You keep selecting from the provided menus, only to be put on hold. A monotone, computerized voice repeatedly tells you that you are the next caller…for the next 20 minutes.

And when you do get to speak to a representative, they can’t answer your questions. The game of “transfer the caller” begins. You finally get so frustrated that you hang up.

This scenario is an example of what can happen in an offshored call center where some things have gone wrong. When outsourcing or offshoring isn’t done thoughtfully and well, customers are the ones who feel the pain first. And then they either choose another company to do business with or leave terrible, scathing reviews online.

Don’t let this happen to you and your business. Read on to find out how to outsource eCommerce support services successfully.

Four Common eCommerce Outsourcing Mistakes & How to Avoid Them

eCommerce outsourcing services have not been the same in this modern post-pandemic world. The increase in technology and customer demand has changed the scenario that every entrepreneur and eCommerce owners should have a look at. Time and again, the same four mistakes are being made in offshoring scenarios, so let’s discuss what those are and how you can avoid them.

Mistake #1 – Treating Outsourced Employees Differently

The most common mistake—and maybe the easiest one to avoid—begins with you. Make sure you are treating any contractors as valuable team members. If you don’t, morale and buy-in will suffer and negatively impact your bottom line.

Communication and collaboration are vital to your eCommerce outsourcing services partner, just as they are to your home team. Make sure this is happening regularly and that it’s being done well.

Here’s how:

  • Regularly connect with them (using technology from Module 5 as needed)
  • Communicate clearly and often (goals, expectations, checking in, etc.)
  • Help them understand where they fit into the big picture at your company
  • Rely on your outsourcing champion to bridge any gaps between the teams

Your outsourced eCommerce support service providers are real people with real feelings, and they are just as vital as everyone on your home team. They are supporting your bottom line and helping to make your business happen. Make sure you are treating them accordingly, and you’ll get great results.

Mistake #2 – Not Providing the Resources They Need to Thrive

You know how this works. If your staff doesn’t have the resources and tools they need, they can’t do their job as effectively. They’re less productive and have lower morale. They don’t feel supported. They may even feel as if they aren’t valued and go to work somewhere else.

It’s no different for your outsourced team members. To avoid increased turnover rates that can occur when your team doesn’t have the right resources, consider the following to be minimum requirements.

Make sure all team members have access to:

  • Clean, working restrooms
  • Modern equipment (computer, printer, phone)
  • Ergonomic workstations (desk, chair, monitor setup)
  • Stable internet and phone connections
  • All the appropriate software they need to do their job
  • A comfortable climate with minimal distractions (air conditioning/heat, privacy)
  • A place to take breaks away from their desk

Also consider if they will need access to extras like transportation, onsite food, and parking. If you consistently provide a quality work environment, your company will be an employer of choice, and you will enjoy more productive, satisfied employees and contractors. Not providing them with resources is considered the most important mistake to avoid meeting your eCommerce outsourcing success.

Mistake #3 – Not Properly Investing in Your Outsourced Contractors

Along with the above minimum resources, all your employees need your time and attention to thrive. Also, need to know in detail the term “what is outsourcing” and nee to understand that it is an investment that can bring BIG returns, but it does require upfront and ongoing effort.

From the very start, make sure you:

  • Research and engage a great outsourcing/offshoring partner.
  • Dedicate that local champion to represent your outsourced team
  • Create systems and processes to support outsourcing.
  • Hire the right team members for the right roles/projects
  • Really focus on onboarding them well, and also help them get to know your company and their roles within it
  • Continue to invest with ongoing:
  • Conversations and check-ins
  • Prompt feedback
  • Timely support as needed
  • Regular training
  • Face-to-face visits

Remember, this is a significant investment to support your business, potentially long term. Fully invest in your people, and they will fully invest in you. 

Mistake #4 – Not Having a Solid Plan B on eCommerce Outsourcing

This is a big one.

While we would like to say – “imagine if anything could go wrong in the future you should come up with a plan B”, unfortunately, the future is here and happening. The current pandemic situation has an unprecedented effect on businesses. And, with employees working from home, there is a greater risk for data security and data loss. No, it’s not too late, every business can still reframe their current outsourcing plan to meet the growing needs of your employees and the economy.

Picture it: Your offshore facility and/or employees are in a region of the world that has some extreme weather conditions. One day, you turn on the weather and hear of a typhoon heading right at your location.

In this location, you have priceless company resources: the great employees you worked hard to find and retain, the facilities and infrastructure, and the data servers housing untold amounts of irreplaceable data to support your operations. Now is not the time to come up with a Plan B…

Even if your outsourced employees are right down the street from your physical location, what happens if their home burns down with company resources inside?

Less dramatically (and more likely), what happens if a computer crashes and data is lost? Or a contractor quits unexpectedly?

Therefore, it’s key to think about these things in advance and have plans in place for disaster recovery and backups.

Some questions to help you draft that solid Plan B:

  • What processes should you put in place now to protect your employees and company resources in the event of a disaster?
  • Why and What should employees do if their technology fails, computer crashes, and also if the internet connection goes down, etc.?
  • What happens if an employee can’t access their typical work location?
  • How will the most probable disasters affect your day-to-day operations?
  • How do you ensure maximum uptime for your customers?

Staying Ahead of the Curve on eCommerce Outsourcing

Learning from the mistakes of others is an efficient way to accelerate your own success. Take note of the mistakes above and how to avoid them, and plan accordingly for your business.

If you are a first-time outsourcer, you just need to be keener to get your business on the right path that you are looking for. Vserve, the full-service eCommerce agency can help you with all sorts of eCommerce support services such as product catalog management, customer support, data management, product content writing, image management, data entry, and much more. Stay in touch with us to learn more about the updated strategies on eCommerce support services. Also, you can write to us on [email protected] for queries and outsourcing needs.

 

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vservesolution July 3, 2020 0 Comments

Most Invaluable Tools & Resources for Business Outsourcing Success

Growing entrepreneurs and small business owners will be always looking for creative ways to accomplish their business goals at lower costs. Outsourcing to a skilled yet cost-effective business process outsourcing company is one of the best strategies to help you save time and cost.

It’s not just about outsourcing your business tasks to a third-party, you just need to ensure that your outsourcing efforts are worth the money you invest. Herewith, we have explained the helpful tools and resources which can help you to ensure the success in outsourcing.

Creating Supportive Systems & Processes

It’s important to prioritize systems and processes that will support your outsourcing experience. Even if you don’t plan to start outsourcing for months, in this module you’ll find sound business advice about how to get started right away so your business is ready when you are.

Why Systems & Processes are Important for Business Process Outsourcing?

Some business owners don’t make systems and process a priority due to a lack of knowledge or time and resources. Particularly, small businesses struggle with this. There is, after all, the daily work that needs to get done.

Writing down processes may not feel so urgent. Often, there are just a few key employees who know the work like the back of their hand. They don’t need instructions.

However, when you’re thinking of bringing more people on board to support your business, they’re going to have lots of questions. You’ll find yourself explaining the same information, processes, tasks and systems over and over again.

And to be successful long term, you’ll eventually feel an urgent need to systematize and document as many processes as possible. Employee turnover, the evolution of technology and business growth all demand timely knowledge transfer.

How Appropriate Systems & Processes Support Outsourcing?

In this pandemic situation, with employees working from home, you are now in a need to tweak your process to meet the new norms of the remote work environment and communicate it effectively to your current employees.

A good process document can give a framework of tasks and activities for the employees and BPO partners to know their key responsibilities, and gain a perspective of where they fit in and what to expect from your organization.

And, when a new employee comes on board (contractor or otherwise), you need them to be able to jump right in and support operations productively even as they’re learning. The faster the learning curve, the better for everyone.

Knowing what to do and how to do it is key to early success with new employees.

Systematic, documented processes make this easy by:

  • Providing clear, concise instructions for work
  • Making learning more efficient and standardized
  • Allowing for early successes and productivity, leading to better job satisfaction
  • Enabling you to keep better track and hold staff accountable
  • Setting clear expectations and quality standards
  • More accurately predicting outcomes
  • Ensuring consistent production and customer experiences

Leveraging Tools & Technology for Successful Business Outsourcing

If you employ a good outsourcing partner, they will likely provide you with all the hardware your contractors need. However, the rest is up to you. You know best what tools, tech and software your team needs.

Typically, outsourced employees need the same tools and resources as do your home team employees. Maybe all you need to do is to provide them with download links and licenses.

But if your teams are in different locations, you may need to research and select additional tools to help you support ALL your employees, regardless of where they’re located. This can be achieved with ease when outsourcing the works to a preferred BPO Outsourcing Company.

This can include things like:

  • Web, phone and video conferencing
  • Chat, instant message and video chats
  • Social platforms, forums and discussion boards
  • File sharing and storage solutions
  • Collaborative virtual workspaces and tools
  • Knowledge sharing platforms
  • Online training, including video and e-learning options

There are so many resources available online, and many are even free to use. Do your due diligence to find the ones that work best for your teams. The key is to get your employees what they need to effectively do their jobs, regardless of where they are in the world.

Heads in the Cloud

So much technology exists right now, and more is coming online (into the Cloud) all the time; there are solutions for nearly every need. It’s amazing how far we’ve come. Employees are more connected than ever before, making for easier collaboration and learning, knowledge transfer, and communication.

The advancements that will best serve your team include:

Collaboration Tools: The business world is changing, adapting to the new norm of the post-pandemic world. Teams are more collaborative than ever before, due in large part to massive technological advances and a shift in mindset to a much more social (distancing) atmosphere. Take a look back at the list above. 

There are so many ways to enjoy real-time collaboration across departments and even across continents. 

There are no longer any boundaries to inhibit a truly team-oriented approach and embrace working together with BPO outsourcing companies, vendors and partners with a unified goal. Employees can see and work on the same documents, comment and discuss, and send and receive files nearly faster than if they were in the same room. And no more losing files in long email chains or losing track of document versions!

Real-time Communication: The need for streamlined two-way communication is more than ever before with employees working offline and business partners located across the globe. The technological advancement in chat,instant messaging, and video/voice options can make this communication seamless and instantaneous, making real-time communication possible in the virtual world. 

File Storage and Sharing: Employees across your organization (and the globe) have access to the same files and can share them effortlessly thanks to services like Google Drive, OneDrive and Dropbox. Every file is constantly backed up and can be accessed from anywhere on any type of device, including mobile.

This makes for a more easily integrated team than ever before, and you are unlimited by location or time zones.

Start Systematizing Today

Starting to systematize your business today may seem like a lofty goal. But that’s why you’re here! The first thing to do is to get the knowledge out of your head and into a shareable format that your team can use.

Step-by-Step Systematizing

There are 3 basic steps to systematizing, which you can start doing right away:

Step #1 – Documentation and its Importance

Start documenting everything, even (and maybe especially) the things that you assume everyone knows. Capture what you do and how it gets done. And, bonus, this will help you to determine which tasks can be easily outsourced!

If a process is complex and difficult to predict, it may not be the best outsourcing project to start with, if it can ever be outsourced at all. Start simple—both with outsourcing and with documenting.

Here are some logical starting points for documenting:

  • How does a product get to your customer (from purchase to delivery)?
  • What does the customer’s experience look like (from initial contact through delivery)?
  • How do you market your products?
  • How do you communicate about your business, both internally and externally?

Step #2 – Organize your Business Information

Now that you’ve got down some key information, it’s time to organize it. A fun, team approach to starting this process is to write down each step on a Post-It note, and then have your team arrange them in order, group them as they fall naturally, and clear out any duplicate efforts. This can be done virtually as well, as long as one person acts as the team scribe.

Here are some ways to further organize your information:

  • Flowcharts
  • Diagrams
  • Lists
  • Videos
  • Tutorials
  • Handbooks

Essentially, the purpose is to create an easy-to-follow instruction manual for any normal, recurring business activities. 

Step #3 – Make the Information Accessible

Once you’ve documented everything, you want to be sure that your team can access it from anywhere. This can be done via a training hub, a file-sharing platform, or an online manual.

Make sure to password protect this document so that only those internal to your company including employees, vendors and BPO outsourcing partners can access it, and you can restrict access to certain sections as needed (managerial functions may not need to be open to everyone, for example). Make the information easy to find and access and make it easy for everyone to find what they need within it (ideally via a search function).

Bonus Tip

One last thing; work to make documenting a habit. It may seem like a lot of extra work to write everything down as you go, but it will simplify and support your business as it grows and evolves, including when you outsource.

Summary of Successful Business Process Outsourcing

In this modular and digital world, the possibilities are endless. Without the overhead of hiring full-time staff, you can access top-notch BPO outsourcing companies at any time according to your business requirements. 

The above-detailed analysis can help redefine your business process to meet the current global crisis and find new opportunities to outsource. Now that you’ve defined the process and set tools and resources to support outsourcing,  it’s’ time to find the right business process outsourcing company who will grow your business, increase revenue and have more time to focus on your core areas. Reach us at [email protected] for more insights on making outsourcing work for your business.

 

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vservesolution June 23, 2020 0 Comments

Adapting a Suitable Outsourcing Model to Thrive in the Post Pandemic Era

In this post-pandemic era, every business is forced to review its traditional staffing methods to offshoring, outsourcing and work-from-home options. At this situation, outsourcing, and offshoring help businesses to stash their operational costs and rebuild their business perspectives. In this article, we are going to elaborate on the types of outsourcing and help you to choose the right one that suits your business.

Of course, there are many different outsourcing situations, most of which fall into four basic categories.

The four basic types of outsourcing are:

  • Project-Based Outsourcing
  • Traditional Outsourcing
  • Offshore Incorporating (known as “Offshoring”)
  • Managed Offshoring

These different types of outsourcing suits different sectors and let’s take a deeper look at each type.

Type 1: Project-Based Outsourcing

Project-based outsourcing is usually a freelancer or a company, which we’ll call the “contractor” herein, who specializes in the project or task at hand. For instance, where your company or internal team may not have the skillset or free time to complete this task or project, a contractor can complete the task for you.

This contractor can do the assigned work onsite or from anywhere (via the internet), depending on the type of work and your specific needs.

In a different type of industry, there are menial tasks such as data entry, report generation, etc, as well as more complex tasks like graphic design. Both are perfect examples of project-based work that can be outsourced and completed by a contractor from anywhere in the world.

Other examples might be hiring a web designer from Fiverr to develop or enhance your website, hiring a freelancer on Upwork to design a logo, or paying a contracted company to provide SEO-rich content for your blog.

The Crucial Benefits of Project-Based Outsourcing

  • Recruiting for a very specific skill set, based on your needs 
  • Cost savings due to more affordable rates and not paying benefits or overtime
  • Ability to hire anyone, anywhere for work that doesn’t need to be done onsite, giving you more options from a much larger hiring pool

This outsourcing model suits for specific industries and tasks such as:

  • Small businesses and startups with limited resources
  • One-time projects that require specialized skills
  • Tasks that take time but don’t produce significant value or return for your team
  • Businesses that don’t require or desire more full-time, dedicated team members

Technology enables incredibly collaborative environments that are no longer bound by walls or even continents. In this COVID-19 era, it is crucial than ever for employers to utilize technology to run their businesses efficiently.

Type 2: Traditional Outsourcing

Traditional outsourcing is probably what you think of when you think of business process outsourcing services. In this type of outsourcing, the model contractor does absolutely everything, from recruiting, hiring, and managing employees to handling facilities and business processes. They are fully responsible for the results as well.

In other words, you essentially hire a contractor, then hand over the keys and let them take charge.

Examples of this might be hiring a provider to handle end-to-end call center service or hiring an external group to handle all things web development for your company. Generally, you’d have very limited contact with this group, though they are essentially an extension of your team.

For all the same reasons as mentioned above in reference to project-based outsourcing, traditional outsourcing can be extremely beneficial.

Traditional Outsourcing is Best Suitable for

  • Businesses that need a specialized task done but don’t have the internal skillset
  • Transactional tasks (think product support call centers, etc.) that can be done anywhere
  • Tasks or businesses that require a very fast (or immediate) turnaround

Type 3: Offshore Incorporation (Offshoring)

In offshoring, you personally travel to the destination location to set up the company or branch, including facilities, infrastructure, recruiting and hiring staff, and all HR functions (like payroll). Then you stay to manage the day-to-day work.

You will need to be knowledgeable (or learn) about local taxes, customs, laws and regulations, telecommunications, and labor resources. As you can imagine, this is a very involved type of outsourcing, one where you are responsible for every aspect of the business, just as you would be onshore in your home location.

Examples of offshore incorporation include opening an office abroad to handle incoming inquiries by phone or email or a manufacturing facility in a country that has a favorable environment for your business.

You might even be able to set up operations, staff the facility and get business rolling—say, for the first three to six months—then come home and manage the branch from afar. This model allows a business to scale resources up and down between the countries. It is more beneficial now than ever before in this pandemic situation for a business to shift or share priorities away from home.

Offshore Incorporation is Ideal for

  • Larger companies that have the time and resources to invest in setting up offshore branches or facilities.
  • Businesses that have a deep understanding of the culture and country in which they plan to offshore; they are committed to the local community and establishing long-term operations to recoup the initial investment

Type 4: Managed Offshoring

From the above types of outsourcing, Manage Offshoring seems to be the trending one among the small businesses. Setting up operations abroad with an experienced local partner who handles your offshore team needs is known as managed offshoring. This is the outsourcing type that most of the businesses make use of it to boost their profits.

For example, your company sets up operations in a country with a favorable business environment and you’re able to save significantly on labor costs. However, instead of going there yourself to set everything up and run the business (like you would with traditional offshoring), you hire a partner located in the desired destination to set up and run everything for you.

This local partner would handle facilities, infrastructure, recruiting, and hiring staff, HR and payroll, IT support and legal. It’s up to you, though, how to manage your offshore team.

Say your company is located in California. An example of managed offshoring would be hiring a local partner in India to set up a division that handles all your customer service calls, complete with a full-time customer service team and dedicated facility.

This is the type of outsourcing model that Vserve handles for clients from different countries for all type of eCommerce support services.

Managed Offshoring is Ideal for

  • The businesses who want or need to scale and grow—and fast
  • Businesses who desire a dedicated offshore team but don’t have time to spend months (or years) setting it up themselves
  • The businesses that would benefit from having a local partner who is knowledgeable about the customs and culture
  • Those with efficient systems and processes that can apply to the offshore branch to save time and money
  • Larger businesses that want or need full-time roles filled or ongoing help with certain tasks

Types of Outsourcing: Choosing the Right Type that Suits Your Business

Reading through the examples above, you should have a pretty good idea of the types of outsourcing and which type you might be able to employ and for which tasks or projects. Most importantly, let’s talk about some factors that will play into your decision whether to invest in outsourcing

Certain things to consider to aid your decision:

  • Do you plan to outsource a single project or an ongoing task or process?
  • Do you need or want full-time staff, or could you hire freelancers, part-timers, or contract staff?
  • What level(s) of skills and experience do you need to hire?
  • What type of infrastructure and resources do you have and can you provide?
  • Do you need local knowledge offshore?
  • How will you manage your outsourced team? How will they connect and interact with your onshore/full-time team?
  • Payment process: How and how much do you plan to pay your contractors (think: per project or per hour, etc.)?
  • Will you see significant cost savings or other benefits from outsourcing?

Most businesses, no matter how large or small, can benefit from outsourcing of some type. As you’ve read, there are myriad ways to utilize an outsourced team, and it’s becoming more common all the time.

Think through the questions above and consider the benefits as well as the challenges. If your business seems to be fit for offshoring or outsourcing, go for it.

It could be just the productivity boost you’ve needed.

Final Thoughts

Now you know everything about outsourcing and the types of outsourcing that you need to know. As the evolution of outsourcing is booming in this post-pandemic world, most of the small and medium scale businesses turning their way to outsource their non-core tasks. Therefore, the benefits of saving cost and time are valued more by companies that strive to maintain their position on the market by improving their positions.

Get connected with us to get a deeper insight into eCommerce outsourcing services and to drive more potential opportunities to your business

 

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vservesolution June 4, 2020 0 Comments

Benefits of Outsourcing & Cost-Saving Secrets in Pandemic Era

Outsourcing is a typical strategy that continues to create a huge impact on businesses across countries and sectors. Modern businesses believe that outsourcing is a cost-effective technique that increases profit margins year by year. In this modern era, the COVID-19 pandemic created an incalculable effect in businesses and it continues to grow in the world. So, outsourcing plays an important role to get back every business into a stable state. Let’s talk more about the benefits of outsourcing that every business can get in this pandemic era.

The Cost-Savings of Outsourcing

There are different benefits that outsourcing services can offer to a business, especially in terms of cost-saving, which can be effectively utilized in opportunities for core business growth. Here are some broad cost-saving categories of outsourcing:

Savings on Labor Cost 

When considering outsourcing, the first thing to look at is your business’s overall performance and your biggest expenses. Of course, as with most businesses, you know that one of your largest costs is going to be associated with labor. 

Not that long ago, you might have only been able to do so much about labor costs without negatively impacting your workforce and thus, your bottom line. Streamlining your business for better productivity and higher effectiveness, better management practices, perhaps more or better tools, or a labor force reduction were your only options to reduce labor expenses. But as times have changed, so do your options.

Costs associated with labor may be the most obvious savings you’ll see from outsourcing. You won’t lose skill sets; in fact, you’ll likely gain more diverse and robust skill sets.

At the same time, you’ll likely save big on things like wages, benefits, and fixed costs (facilities, rents, utilities, etc.). Even outsourcing just one role can save you up to 70% on the associated costs!

All this adds up to more cushion in your margins, while also maintaining a more dynamic workforce.

Savings on Investment

Infrastructure development is one of the main expenditures in the changing business environment. Businesses do not need to spend extra on developing infrastructure when it comes to outsourcing.

Moreover, now it is time to reevaluate your current investment opportunities. Though most businesses are in a situation to work the best out of what is in hand, finding new and profitable ways to invest is the key to sustainability and businesses in this post-pandemic era

So investing in outsourcing non-core business tasks can have a long-term benefit, as the partner who takes over the outsourced work, makes necessary infrastructural changes as per the requirement of the business process, allowing you to focus that expenditure on core business growth.

Savings on Recruitment and Training

You definitely need a skilled person or a team of employees to handle a business task to fulfill the client/ inner business requirements. But during this time of uncertainty, you cannot predict employee turnover. You might be at risk of loss if a potential employee is planning to leave during this critical period.

When you outsource the business tasks, the company will not be affected by potential labor fluctuation and you need not hire a new employee to work on the tasks.

In addition, there will be no need for special training programs for the people hired. 

The outsourcing company has people who are already experts in that particular trade/ task. This will bring you the efficiency and quality of work at a low-cost. 

Reinvesting Your Savings

And one of the biggest benefits of incurring cost savings by outsourcing is that you suddenly have more money to reinvest back into your business. What amazing things could you do with a little more cash?

Here are just a few examples:

  • Hire additional staff
  • Reinvest in current staff via training, pay raises or benefits
  • Invest in partnerships
  • More outreach and marketing
  • Investing in new or existing products and services

What’s fun is that investing or reinvesting in any of these areas will likely spur growth for your company, further sustaining your business and workforce, allowing for even larger profit margins and carving out your place in the industry.

Additional Benefits of Outsourcing for Modern Business

The cost savings and what you can do with that “extra money” is a HUGE perk, yes. But there’s, even more, to love about outsourcing.

A Chance to Innovate & Evolve

Considering outsourcing prompts you to start thinking about your business differently. You might:

  • Uncover duplicate efforts, allowing you to streamline and use resources more efficiently
  • Use newly freed up resources to up-level your customer experience
  • Find huge cost savings that allow you to finally invest in growing your business or pass those on to your customers via price breaks
  • Be able to take on larger or more lucrative projects
  • Become more competitive in your industry
  • Finally, have the resources to develop new products or services or break into new markets

No matter what you choose to do with your new abundance of resources, use this time to ask yourself “How can we do things differently and better?”

How can you disrupt the industry in ways that are truly innovative?

Why Consider Outsourcing in this Pandemic Era?

Let’s recap why you should consider outsourcing in your business. 

With the impact of COVID-19. Businesses are hustling with their entire team to focus on improving productivity and finding flexible solutions to adapt to the future.

This is also the right time to focus on outsourcing, where your outsourcing partner will not only increase the efficiency and the quality of work but share a considerable burden of mundane activities that you are not ready for right now.

Besides, It is done by the people and organizations that possess greater knowledge and experience in that field. 

So, outsourcing business tasks to a reliable outsourcing services company can help you in increasing the standard of your work. Just a sample of the benefits can include:

  • Increased profit margins
  • Significantly reduced labour expenses
  • Increased employee and customer satisfaction
  • Innovation and company growth
  • Increased adaptability and competitiveness
  • A more efficient, sustainable business model

Final Thoughts

Round the clock customer support services, eCommerce support services and related business tasks outsourcing can help a company to make as much profit, and at the same time improve customer experience. 

Vserve offers cost-effective and reliable customer support and eCommerce outsourcing services to help businesses to achieve their goals. With highly experienced people, we will help you sustain your business during the COVID 19 crisis. Reach us on [email protected] to discuss in detail about your needs and our services.

 

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vservesolution May 27, 2020 0 Comments

A Brief Introduction to Outsourcing in the Post-Pandemic World

As businesses are navigating through the changing environment of the post-pandemic world, business process outsourcing becomes inevitable. Small and medium businesses must rethink their partnership strategies and retool current technology to meet the shift in customer behavior and to support employees working-from-home in a cost-efficient and secure way.

Outsourcing can bring a lot of benefits to a business, but there are some sort of challenges and risks when managing outsourcing relationships.

Here, we break down everything about outsourcing for modern businesses to ensure success.

What is Outsourcing? 

In simple terms, Outsourcing is defined as:

Obtaining (goods or a service) from an outside or foreign supplier, especially in place of an internal source. 

Well, that’s pretty simple and here are the most important job sectors that companies outsource to their benefits:

  • IT Services
  • Call Centers
  • Manufacturing
  • Data Entry
  • Accounting
  • R&D

But What Is Business Process Outsourcing, Really?

Picture it: your team is absolutely maxed out. They’re working hard and getting a lot accomplished, but the projects you’re responsible for are still taking more time than leadership wants to allow. Your customers are getting antsy. You have to report on progress to your boss in just a week.

On top of that, you’re worried, because one of your star employees is starting to show signs of burnout.

You know there are several simple tasks that nearly anyone could do, but your team has been glossing over them because those menial tasks are perceived as being “less urgent” …but you know leadership is going to ask about them.

There are also a few more complex tasks, like graphic design, that your team isn’t skilled in but that would really help propel the final product forward successfully for your customers.

When this could be the situation at the best of the time, lockdown, and employees working from home can agitate communication issues.

What do you do?

Easy. Take a deep breath and then outsource both the menial tasks and the graphic design components to a well-versed business process outsourcing company to get your job done. You can get a contractor (or contractors) on board and have the designs back in time to take them with you to the report-out meeting with your boss next week. Talk about progress! 

This on-time solution could be one of the main outsourcing benefits that most of every modern business considers the most.

Some companies and business minds look at it from a different angle. they think that the outsourcing services take the job away from their internal teams.

In this post-pandemic world, when there is struggle to strike a balance between meeting customer needs and supporting employees, outsourcing partners can assist with mundane tasks, for you to focus your employee strength on core business activities.

Here are some thoughts about the business process outsourcing services that you should know before you decide.

What Outsourcing Isn’t? – Another Angle of Business Process Outsourcing

Modern business environment outsourcing is hiring individuals or companies (outside your organization) to handle projects, products, services or tasks that your internal team either isn’t experienced in or doesn’t have time to do.

It is NOT taking jobs away from your internal team if they have adequate time and skills and want the work. Outsourcing is cheaper than paying full-time employees to do the same work because you’re not paying for benefits or overtime.

It is NOT that the outsourcing services are hiring “cheap” labour at unfair prices.

By outsourcing tasks to a professional business process outsourcing company, your internal team can’t do, for whatever reason, you’re giving work to a contractor who really wants the work, has the skills and time to do it, and can help you move projects forward—on a mutually agreed-to timeline—without the need for you to pay extra costs like benefits.

The contractor (outsourcing agency) gets paid an agreeable price for their work, and you get more done using fewer internal resources. You can then pass the savings along to your customers.

It’s a clear win-win.

How to Outsource Successfully?

Each business will have a keen focus on its business process outsourcing to gain the end results that they are aiming for. Here is how you can outsource your business tasks successfully to the core:

The first step to outsourcing successfully is being in the right frame of mind. Set clear goals and expectations upfront. Clearly define the projects you need to contract out and help set your contractor up for success with good communication and honest feedback.

It’s the post-pandemic global market, and the days when outsourcing was seen as “unethical” are long gone. More and more talented individuals are leaving corporate life to work as freelancers, contractors and consultants. This means a smaller labour pool from which to hire…or does it?

If you’re open to outsourcing, it actually means you’ll have a potentially larger talent pool from which to hire, and you can do so at an overall cheaper cost.

Why Do Companies Outsource? – The Benefits of Outsourcing

Outsourcing is purely a business decision and most of the large and small scale businesses rely on outsourcing services to increase their profit margins.

Embracing an outsourcing mindset can lead to some very big successes, including:

  • Significant cost savings for your company
  • Passing those savings on to your customers, increasing customer satisfaction
  • Your ability to grow your team on-demand and scale business faster—in short, you’re able to be more proactive and responsive
  • Being a small(er) business no longer means losing out on big contracts; you’re set up to compete with the big dogs and WIN
  • You can improve overall efficiency and increase profit margins, ensuring your business is sustainable in the long run

Final Thoughts on Business process Outsourcing

Outsourcing can be a successful strategy to maximize any company’s profit margin. But, it could be challenging for most of the startup businesses to find the right business process outsourcing company. Being a leading eCommerce outsourcing services company, we are able to manage all your business tasks in an efficient manner. Reach us for a free quote on how Vserve’s business process outsourcing services can help your business.

 

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vservesolution May 19, 2020 0 Comments

Is Business Process Outsourcing Relevant for your Small Business?

Entrepreneurs have long seen outsourcing as a strategy reserved for big businesses, but technology has made it more accessible for businesses of all size. Small businesses outsource in a way to reduce their workload, increase efficiency, find new skills and utilize technology needed for their business niche.

The goal for outsourcing; the services opted and the investment made might differ but business process outsourcing is relevant and important for every business, irrespective of size and domain.

Is Business Process Outsourcing relevant for your Small Business?

When consulting small businesses, 90% of entrepreneurs express the same set of challenges.

  •         Lack of needed knowledge and resource to handle the responsibilities of a growing business.
  •         Hiring competent and dedicates staff and offering competitive compensation is a challenge.
  •         Investing needed time and money to focus on non-core business functions.
  •         Lack of technology to keep up with the trend and compete in the market.
  •         Lack of bandwidth to support business activities during the rapid growth phase.

Addressing these challenges themselves can be overwhelming for any small business, escalating to poor product quality; poor work efficiency, risk of loss and burnout for the business owner.

If you are a small business facing any of these challenges, or all of these, the smart decision to make is to outsource a part of your business functions to a reliable BPO service provider.

Why Business Process Outsourcing is a solution to address Small Business Challenges?

Small Business Goals to Outsource Business Process

Cost-efficiency:

When it comes to cutting down expenses without compromising on product quality, outsourcing is a better choice.

it is expensive for small businesses to set up a complete infrastructure, hire and train employees for business support services. With pre-installed infrastructure and an expert team, a BPO service provider can offer a reliable service at lower operational and labor cost compared to setting up an in-house team. This way you can focus this part of your investment on core business growth.

Time-efficiency:

Often underestimated, time is a crucial asset for every small business.

Trusting and delegating administrative and non-productive task on BPO outsourcing company saves time to focus on core activities, thereby increasing sales and revenue and to improve your business bottom line.

Outsourcing the work to other countries with different time zone can also reduce the turnaround time effectively and provide faster results.

World-Class Technology and Resources:

It is difficult for small businesses to invest in trending technologies and resources that their bigger counterpart can afford. But, outsourcing can allow access to the cutting-edge technology, software and resources the Business Process Outsourcing Services can provide. And for businesses without geographical limitations, utilizing global knowledge or client base, and world-class capabilities can come within your budget when outsourcing.

Trending Outsourcing Technologies 2020

Risk Management:

While predicting the exact demand for your product or solution is difficult, over-investment on areas such as customer communication and support in the initial stage can be a risk for any small business. In that case, outsourcing the customer eCommerce support service to a BPO outsourcing company can prevent the risk of loss, and also prevent uncertainty or inconsistency caused due to sudden employee turnover during a critical time.

Focus on core activities:

Not only the customer support but every back-office operation needs focus during rapid growth. This can shift human and financial resources from the core business process to supporting services. Outsourcing important but mundane activities allow you to refocus in-house resources on the activities to increase profit without sacrificing quality.

What should you consider before opting to outsource?

It is important to do a cost-benefit analysis before choosing to outsource- to sort out and compare the complete cost of setting up an in-house team to the best bid offered from the BPO Service Provider. But cost should not be the only factor to consider, focus on the value and expertise the contractor can provide. Check for the–

  •         The product or service pricing.
  •         The technology or resources quality.
  •         The ability of the vendor to meet the deadline.
  •         The vendor communication and reporting.
  •         The vendor location and infrastructure.
  •         Geopolitical risks while outsourcing to an offshore location, and
  •         The legal considerations.

Making the Right Choice:

Partnering with a trusted business process outsourcing agency and outsourcing important but mundane business responsibilities allow small businesses gain access to world-class knowledge base and resources needed to sustain, beat and be on top of the competitive market while streamlining their investment and in-house resources to focus on core business solution and scaling.

Now that you are aware of the benefits of outsourcing for your business. Feel free to connect with us through the comment section for further understanding of various eCommerce outsourcing services and pricing a BPO company can offer specific to your business niche. We are also open to your ideas and queries on outsourcing.

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vservesolution April 28, 2020 0 Comments

How Small Business Outsources Ecommerce Services

As a small business owner, you should know how to extract yourself from the day-to-day business operations. This is possible by outsourcing your business’s services. Read on to learn about ways to easily outsource the ecommerce services of your small business.

Customer Service

Outsourcing customer service is the first step every small business should take. Moreover, it is common knowledge that customer service is critical for the success of a small business. Responding to emails, managing calls and processing refunds are just some of the few tasks a customer service representative take care of.

These tasks are not too complex. However, although the tasks may not be too complicated, the sheer volume of work that need to be completed can pose quite a challenge. This is especially true if you are an owner of a small scale business and have more important things to take care of that relate to your business.

Outsourcing customer service related tasks to an Ecommerce services provider would be a wise move as you would be freeing yourself up and the customer service related tasks can be taken care of by professionals whose focus would solely be on customer service.

Order Management

This is another crucial task that is vital to the success of small business offering an array of eCommerce services. From managing orders daily to ensuring that every order is processed in a timely manner, the work involved can be tiresome and time consuming.

Order Management may also include other tasks such as inventory checks on a daily basis and report generation. So, with the proper guidance, all of these tasks are easily achievable. However, you need someone dedicated for these tasks who can invest adequate time to accomplish everything accurately

Unfortunately, if you are an owner of a small online business, you do not have that luxury. This is why seeking Ecommerce outsourcing services for order management tasks is the best course of action for you to take.

Product Sourcing

Ecommerce services include product sourcing which is of paramount importance for any e-commerce business.

This task involves a lot of research and communication with multiple suppliers (both local and international). This research and communication take a lot of time and human involvement. Therefore, it is best if you just outsource this task to an eCommerce services provider.

Your time as a small-sized business owner is just too precious to be squander on tasks that can outsource easily. Those tasks can be taken over by Ecommerce outsourcing companies who have more expertise in product sourcing and other similar eCommerce services. Outsourcing your product sourcing tasks will free up your schedule. As a result, you can rest assured knowing that you have engaged the services of professionals who excel in product sourcing and can do all the researching and negotiation on your behalf.

Final Thoughts on eCommerce Services

If you are a small business looking for Ecommerce outsourcing services, be sure to reach out to Vserve. We offer a broad range of eCommerce support services that run the gamut from digital marketing, product management to customer support. As a result, by engaging our services, you will have the ideal outsourcing partner!

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vservesolution December 24, 2019 0 Comments

What are Ecommerce Outsourcing Benefits?

The need for outsourcing your Ecommerce services grows as your business starts to prosper and you realize that you cannot manage everything at the same time. Read on to learn about some of the top Ecommerce outsourcing benefits.

The Key eCommerce Outsourcing Benefits

Limited Capital Needed

By outsourcing your Ecommerce services that include the inventory management, warehousing technology implementation, fulfillment, business infrastructure, customer support etc, you will be able to save about 85 percent on upfront costs when engaging the services of an Ecommerce services provider/partner.

If you take on and manage the Ecommerce services yourself in-house, a sizeable investment is needed for platform implementation, web development, systems integration, logistics work and for employing full-time employees to operate your Ecommerce business. However, when you seek Ecommerce outsourcing services, an Ecommerce services Provider will require a considerably smaller upfront amount. Because, they already have the workforce, warehouses, technology, and other processes in place and are ready to get to work. So, reducing capital needs is one of the greatest Ecommerce outsourcing benefits.

Exposure to the Best and Latest Technology

Your Ecommerce business should tap the markets that you want to target. Ecommerce outsourcing organizations can provide software development; web designing, operation services, and other IT related solutions. The outsourcing companies are well cognizant of the trends and can optimize it in accordance to your target market requirements. They can achieve it by using the best and latest technology available around the world. This can especially help the medium and small sized Ecommerce businesses, which usually lack the access to the best technologies that most of successful Ecommerce businesses are using.

Boost in Productivity Levels

As a single Ecommerce business venture, you are unlikely to accomplish the economies of scale that Ecommerce services providers offer. This is owing to the sheer volume of business that the latter conduct with technology partners, carriers, shippers, and packaging suppliers. By doing everything yourself, you will not have access to the best rates in different aspects. Those includes web servers, payment processing, tax solutions web developers, warehousing and shipping.

Furthermore, it is also highly improbable that you will see economies of expertise. Your core competencies are most likely to not include product fulfillment, Ecommerce conversion, managing subscriptions, global localization, and other complex details of global Ecommerce services.

What this means is that you will not be very efficient at managing orders, maintaining your supply chain and swiftly fixing problems as they surface.

Bottom Line

Operating your business becomes hassle free when you go for Ecommerce outsourcing services. This saves a lot of precious time that you need for you to concentrate more on core business. Also, it allows you to focus on matters that cannot be accomplished without the presence of you.

There is no denying that you would be better off outsourcing your key Ecommerce services. To that end, be sure to reach out to Vserve. We take great pride in being a leading provider of Ecommerce services around the globe. If you are looking for a support, we would be glad to assist you with your outsourcing needs.

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