A Brief Introduction to Outsourcing for Businesses in the Post-Pandemic World

As businesses are navigating through the changing environment of the post-pandemic world, business process outsourcing becomes inevitable. Small and medium businesses must rethink their partnership strategies and retool current technology to meet the shift in customer behavior and to support employees working-from-home in a cost-efficient and secure way.

Outsourcing can bring a lot of benefits to a business, but there are some sort of challenges and risks when managing outsourcing relationships.

Here, we break down everything about outsourcing for modern businesses to ensure success.

What is Outsourcing? 

In simple terms, Outsourcing is defined as:

Obtaining (goods or a service) from an outside or foreign supplier, especially in place of an internal source. 

Well, that’s pretty simple and here are the most important job sectors that companies outsource to their benefits:

  • IT Services
  • Call Centers
  • Manufacturing
  • Data Entry
  • Accounting
  • R&D

But What Is Outsourcing, Really?

Picture it: your team is absolutely maxed out. They’re working hard and getting a lot accomplished, but the projects you’re responsible for are still taking more time than leadership wants to allow. Your customers are getting antsy. You have to report on progress to your boss in just a week.

On top of that, you’re worried, because one of your star employees is starting to show signs of burnout.

You know there are several simple tasks that nearly anyone could do, but your team has been glossing over them because those menial tasks are perceived as being “less urgent” …but you know leadership is going to ask about them.

There are also a few more complex tasks, like graphic design, that your team isn’t skilled in but that would really help propel the final product forward successfully for your customers.

When this could be the situation at the best of the time, lockdown, and employees working from home can agitate communication issues.

What do you do?

Easy. Take a deep breath and then outsource both the menial tasks and the graphic design components to a well-versed business process outsourcing company to get your job done. You can get a contractor (or contractors) on board and have the designs back in time to take them with you to the report-out meeting with your boss next week. Talk about progress! 

This on-time solution could be one of the main outsourcing benefits that most of every modern business considers the most.

Some companies and business minds look at it from a different angle. they think that the outsourcing services take the job away from their internal teams.

In this post-pandemic world, when there is struggle to strike a balance between meeting customer needs and supporting employees, outsourcing partners can assist with mundane tasks, for you to focus your employee strength on core business activities.

Here are some thoughts about the business process outsourcing services that you should know before you decide.

What Outsourcing Isn’t? – Another Angle of Business Process Outsourcing

Modern business environment outsourcing is hiring individuals or companies (outside your organization) to handle projects, products, services or tasks that your internal team either isn’t experienced in or doesn’t have time to do.

It is NOT taking jobs away from your internal team if they have adequate time and skills and want the work. Outsourcing is cheaper than paying full-time employees to do the same work because you’re not paying for benefits or overtime.

It is NOT that the outsourcing services are hiring “cheap” labour at unfair prices.

By outsourcing tasks to a professional business process outsourcing company, your internal team can’t do, for whatever reason, you’re giving work to a contractor who really wants the work, has the skills and time to do it, and can help you move projects forward—on a mutually agreed-to timeline—without the need for you to pay extra costs like benefits.

The contractor (outsourcing agency) gets paid an agreeable price for their work, and you get more done using fewer internal resources. You can then pass the savings along to your customers.

It’s a clear win-win.

How to Outsource Successfully?

Each business will have a keen focus on its business process outsourcing to gain the end results that they are aiming for. Here is how you can outsource your business tasks successfully to the core:

The first step to outsourcing successfully is being in the right frame of mind. Set clear goals and expectations upfront. Clearly define the projects you need to contract out and help set your contractor up for success with good communication and honest feedback.

It’s the post-pandemic global market, and the days when outsourcing was seen as “unethical” are long gone. More and more talented individuals are leaving corporate life to work as freelancers, contractors and consultants. This means a smaller labour pool from which to hire…or does it?

If you’re open to outsourcing, it actually means you’ll have a potentially larger talent pool from which to hire, and you can do so at an overall cheaper cost.

Why Do Companies Outsource? – The Benefits of Outsourcing

Outsourcing is purely a business decision and most of the large and small scale businesses rely on outsourcing services to increase their profit margins.

Embracing an outsourcing mindset can lead to some very big successes, including:

  • Significant cost savings for your company
  • Passing those savings on to your customers, increasing customer satisfaction
  • Your ability to grow your team on-demand and scale business faster—in short, you’re able to be more proactive and responsive
  • Being a small(er) business no longer means losing out on big contracts; you’re set up to compete with the big dogs and WIN
  • You can improve overall efficiency and increase profit margins, ensuring your business is sustainable in the long run

Final Thoughts on Business process Outsourcing

Outsourcing can be a successful strategy to maximize any company’s profit margin. But, it could be challenging for most of the startup businesses to find the right business process outsourcing company. Being a leading eCommerce outsourcing services company, we are able to manage all your business tasks in an efficient manner. Reach us for a free quote on how Vserve’s business process outsourcing services can help your business.

 

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Is Business Process Outsourcing Relevant for your Small Business?

Entrepreneurs have long seen outsourcing as a strategy reserved for big businesses, but technology has made it more accessible for businesses of all size. Small businesses outsource in a way to reduce their workload, increase efficiency, find new skills and utilize technology needed for their business niche.

The goal for outsourcing; the services opted and the investment made might differ but business process outsourcing is relevant and important for every business, irrespective of size and domain.

Is Business Process Outsourcing relevant for your Small Business?

When consulting small businesses, 90% of entrepreneurs express the same set of challenges.

  • Lack of needed knowledge and resource to handle the responsibilities of a growing business.
  • Hiring competent and dedicates staff and offering competitive compensation is a challenge.
  • Investing needed time and money to focus on non-core business functions.
  • Lack of technology to keep up with the trend and compete in the market.
  • Lack of bandwidth to support business activities during the rapid growth phase.

Addressing these challenges themselves can be overwhelming for any small business, escalating to poor product quality; poor work efficiency, risk of loss and burnout for the business owner.

If you are a small business facing any of these challenges, or all of these, the smart decision to make is to outsource a part of your business functions to a reliable BPO service provider.

Why Business Process Outsourcing is a solution to address Small Business Challenges?

Small Business Goals to Outsource Business Process

Cost-efficiency:

When it comes to cutting down expenses without compromising on product quality, outsourcing is a better choice.

it is expensive for small businesses to set up a complete infrastructure, hire and train employees for business support services. With pre-installed infrastructure and an expert team, a BPO service provider can offer a reliable service at lower operational and labor cost compared to setting up an in-house team. This way you can focus this part of your investment on core business growth.

Time-efficiency:

Often underestimated, time is a crucial asset for every small business.

Trusting and delegating administrative and non-productive task on BPO outsourcing company saves time to focus on core activities, thereby increasing sales and revenue and to improve your business bottom line.

Outsourcing the work to other countries with different time zone can also reduce the turnaround time effectively and provide faster results.

World-Class Technology and Resources:

It is difficult for small businesses to invest in trending technologies and resources that their bigger counterpart can afford. But, outsourcing can allow access to the cutting-edge technology, software and resources the Business Process Outsourcing Services can provide. And for businesses without geographical limitations, utilizing global knowledge or client base, and world-class capabilities can come within your budget when outsourcing.

Trending Outsourcing Technologies 2020

Risk Management:

While predicting the exact demand for your product or solution is difficult, over-investment on areas such as customer communication and support in the initial stage can be a risk for any small business. In that case, outsourcing the customer eCommerce support service to a BPO outsourcing company can prevent the risk of loss, and also prevent uncertainty or inconsistency caused due to sudden employee turnover during a critical time.

Focus on core activities:

Not only the customer support but every back-office operation needs focus during rapid growth. This can shift human and financial resources from the core business process to supporting services. Outsourcing important but mundane activities allow you to refocus in-house resources on the activities to increase profit without sacrificing quality.

What should you consider before opting to outsource?

It is important to do a cost-benefit analysis before choosing to outsource- to sort out and compare the complete cost of setting up an in-house team to the best bid offered from the BPO Service Provider. But cost should not be the only factor to consider, focus on the value and expertise the contractor can provide. Check for the–

  • The product or service pricing.
  • The technology or resources quality.
  • The ability of the vendor to meet the deadline.
  • The vendor communication and reporting.
  • The vendor location and infrastructure.
  • Geopolitical risks while outsourcing to an offshore location, and
  • The legal considerations.

Making the Right Choice:

Partnering with a trusted business process outsourcing agency and outsourcing important but mundane business responsibilities allow small businesses gain access to world-class knowledge base and resources needed to sustain, beat and be on top of the competitive market while streamlining their investment and in-house resources to focus on core business solution and scaling.

Now that you are aware of the benefits of outsourcing for your business. Feel free to connect with us through the comment section for further understanding of various eCommerce outsourcing services and pricing a BPO company can offer specific to your business niche. We are also open to your ideas and queries on outsourcing.

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vservesolution April 28, 2020 0 Comments

Why Data Entry Outsourcing? Top 6 Benefits

Data Entry Outsourcing:

Data Entry Outsourcing sets outsourcers free from hassles and enables them to concentrate on their core activities, resulting in profitable actions. This entity can make the firm successful in both core and data aspects.

Benefits of Data Entry Outsourcing

Never Disturbs Your Core

Data entry outsourcing services allow you to stay focused on your core functions. Making your availability largely on the core can contribute to the development of the organization.

Time-Bound and Cost-Effective

Data entry operations might seem simple but the arrangements required for the setup and the time needed for the operation might not suit the firm. However, when it comes to offshore data entry services, they save your time by taking care of your data at affordable prices.

Strategical Improvement

The reliable data offered by the outsourcing companies can create a strategical method for improvement. The process involves analysis of data regarding the growth, the flaws, and the reason behind the fall. Discussing all relevant factors will result in a healthy strategy for improvement.

Reduce Your Risks

Reducing your risks happens only with Data Entry Outsourcing services, as they strongly understand your needs and the policies they need to follow. Therefore, they will never expose you to any risk.

End of Train and Hire Program

You do not need to engage yourself in hiring and training people with a data entry program. The platform provided by the offshore data entry services will handle this entire task. You can scale up your employees accordingly.

Gain Competitive Edge:

Outsource Data entry companies offer more than just data entry. They also take part in contributing to your growth. The collective information provided in the data when carried out in an intelligent way can increase your productivity and make you competitive in your platform.

Final Thoughts on Data Entry Outsourcing

When you choose to grow, choose the Vserve Ebusiness Solution. We have the capacity and capability to handle a large volume of data, both online and offline, with high-level accuracy. Our services extend to a wide range of industries and the techniques we follow to enable us to render the best services to each client.

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vservesolution December 27, 2019 0 Comments

How Small Business Outsources Ecommerce Services

As a small business owner, you should know how to extract yourself from the day-to-day business operations. This is possible by outsourcing your business’s services. Read on to learn about ways to easily outsource the ecommerce services of your small business.

Customer Service

Outsourcing customer service is the first step every small business should take. Moreover, it is common knowledge that customer service is critical for the success of a small business. Responding to emails, managing calls and processing refunds are just some of the few tasks a customer service representative take care of.

These tasks are not too complex. However, although the tasks may not be too complicated, the sheer volume of work that need to be completed can pose quite a challenge. This is especially true if you are an owner of a small scale business and have more important things to take care of that relate to your business.

Outsourcing customer service related tasks to an Ecommerce services provider would be a wise move as you would be freeing yourself up and the customer service related tasks can be taken care of by professionals whose focus would solely be on customer service.

Order Management

This is another crucial task that is vital to the success of small business offering an array of eCommerce services. From managing orders daily to ensuring that every order is processed in a timely manner, the work involved can be tiresome and time consuming.

Order Management may also include other tasks such as inventory checks on a daily basis and report generation. So, with the proper guidance, all of these tasks are easily achievable. However, you need someone dedicated for these tasks who can invest adequate time to accomplish everything accurately

Unfortunately, if you are an owner of a small online business, you do not have that luxury. This is why seeking Ecommerce outsourcing services for order management tasks is the best course of action for you to take.

Product Sourcing

Ecommerce services include product sourcing which is of paramount importance for any e-commerce business.

This task involves a lot of research and communication with multiple suppliers (both local and international). This research and communication take a lot of time and human involvement. Therefore, it is best if you just outsource this task to an eCommerce services provider.

Your time as a small-sized business owner is just too precious to be squander on tasks that can outsource easily. Those tasks can be taken over by Ecommerce outsourcing companies who have more expertise in product sourcing and other similar eCommerce services. Outsourcing your product sourcing tasks will free up your schedule. As a result, you can rest assured knowing that you have engaged the services of professionals who excel in product sourcing and can do all the researching and negotiation on your behalf.

Final Thoughts on eCommerce Services

If you are a small business looking for Ecommerce outsourcing services, be sure to reach out to Vserve. We offer a broad range of eCommerce services that run the gamut from digital marketing, product management to customer support. As a result, by engaging our services, you will have the ideal outsourcing partner!

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vservesolution December 24, 2019 0 Comments

What are Ecommerce Outsourcing Benefits?

The need for outsourcing your Ecommerce services grows as your business starts to prosper and you realize that you cannot manage everything at the same time. Read on to learn about some of the top Ecommerce outsourcing benefits.

The Key eCommerce Outsourcing Benefits

Limited Capital Needed

By outsourcing your Ecommerce services that include the inventory management, warehousing technology implementation, fulfillment, business infrastructure, customer support etc, you will be able to save about 85 percent on upfront costs when engaging the services of an Ecommerce services provider/partner.

If you take on and manage the Ecommerce services yourself in-house, a sizeable investment is needed for platform implementation, web development, systems integration, logistics work and for employing full-time employees to operate your Ecommerce business. However, when you seek Ecommerce outsourcing services, an Ecommerce services Provider will require a considerably smaller upfront amount. Because, they already have the workforce, warehouses, technology, and other processes in place and are ready to get to work. So, reducing capital needs is one of the greatest Ecommerce outsourcing benefits.

Exposure to the Best and Latest Technology

Your Ecommerce business should tap the markets that you want to target. Ecommerce outsourcing organizations can provide software development; web designing, operation services, and other IT related solutions. The outsourcing companies are well cognizant of the trends and can optimize it in accordance to your target market requirements. They can achieve it by using the best and latest technology available around the world. This can especially help the medium and small sized Ecommerce businesses, which usually lack the access to the best technologies that most of successful Ecommerce businesses are using.

Boost in Productivity Levels

As a single Ecommerce business venture, you are unlikely to accomplish the economies of scale that Ecommerce services providers offer. This is owing to the sheer volume of business that the latter conduct with technology partners, carriers, shippers, and packaging suppliers. By doing everything yourself, you will not have access to the best rates in different aspects. Those includes web servers, payment processing, tax solutions web developers, warehousing and shipping.

Furthermore, it is also highly improbable that you will see economies of expertise. Your core competencies are most likely to not include product fulfillment, Ecommerce conversion, managing subscriptions, global localization, and other complex details of global Ecommerce services.

What this means is that you will not be very efficient at managing orders, maintaining your supply chain and swiftly fixing problems as they surface.

Bottom Line

Operating your business becomes hassle free when you go for Ecommerce outsourcing services. This saves a lot of precious time that you need for you to concentrate more on core business. Also, it allows you to focus on matters that cannot be accomplished without the presence of you.

There is no denying that you would be better off outsourcing your key Ecommerce services. To that end, be sure to reach out to Vserve. We take great pride in being a leading provider of Ecommerce services around the globe. If you are looking for a support, we would be glad to assist you with your outsourcing needs.

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vservesolution December 18, 2019 0 Comments

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