Call Centers: Should You Outsource or Build Your Own?
Call centers play a crucial role in the customer service and support of businesses of...
Category: Customer Support
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What You Need To Know About Automating Your Ecommerce Customer Service?
Ecommerce businesses are constantly looking for ways to streamline their operations and...
5 Tips on How You Can Improve Your Call Center Performance with KPIs
If you run an ecommerce business, providing comprehensive and efficient customer...
How to Succeed as a Call Center Agent? 4 Tips
Working as a call center agent can be challenging and demanding but gratifying. Whether...
How to Keep Your Customer Service Agent Engaged During Long Work Days?
No matter what industry you are in, employee turnover is unavoidable. While call center...
Customer Service Chat Capacity Planning in an Online Retail Business – An Overview
How do you plan for chat support services capacity planning in an ecommerce company?...
7 Ways to Help Improve Your Call Center’s Reliability & Performance
How does a call center perform well on customer service calls? Are you equipped to...
Customer Service Chat Capacity Planning – 3 Steps to Successful Implementation
Are you looking for ways to improve customer service chat capacity? If yes, then read...
E-Commerce Customer Support Statistics That Matters: What Are Those?
Ecommerce customer service is something you shouldn’t take lightly if you want to scale...
Live Chat Customer Service Scripts That Will Get You Results
Why are live chat support service scripts for sales and customer support so crucial?...