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eCommerce Virtual (Remote) Assistants: Tasks You Should Outsource Them

Being able to run your own eCommerce business efficiently requires a lot of factors on which it relies. As your business grows, the number of factors you need to consider and the number of tasks you need to accomplish increases. After a while of growth, you would hardly have enough time to accomplish everything on your list. With recent technical advancements, you can work with eCommerce virtual assistants to which you can outsource your tasks. 

Doesn’t it sound good? Yes, it would be a great idea to outsource virtual assistant services for such routine tasks and concentrate on improving your business. 

As a next step, check out the tasks for those you can outsource to virtual assistants for eCommerce stores.

Tasks to Outsource eCommerce Virtual Assistants

Customer Service

Customer service is one of the vital areas that consume a lot of effort and time. On the other hand, customer service is essential in achieving new customers and in retaining the existing customers. The virtual assistant for eCommerce stores will be able to effectively handle customer queries regarding products via mail or chat services. This will ease the customers during their purchase and will be able to offer a better shopping experience.

The virtual assistant services will not only help handle customer queries. Still, they will also be useful in handling complaints, rejections, shipment problems, and other problems, if any, from the dissatisfied customers. Engaging dedicated eCommerce virtual assistants will help you save your valuable time. Also, they will be useful in providing your customers with improved user experience.

Product Listing

The first and foremost aspect in an ecommerce store is to keep your product details like basic features and pricing structure updated. Only then, the customers will be able to obtain the right information. Being a routine task requirement, it can easily be outsourced to dedicated ecommerce virtual assistants. They will take care of providing timely product-related updates to your customers.

Content & Design

Any simple search you do on a search engine leads you to tons of resources which teaches you how to create attractive designs for your website and write engaging content posts. But, it takes some time to learn the techniques and fundamentals of this process. There are a lot of software involved in content creation and designing, which consumes time to familiarize yourself with them. So, you can assign a virtual assistant for an eCommerce store which has gone through those stages to carry out these tasks in your stead.

Processing Orders

Virtual assistants for eCommerce stores will be able to handle customers’ orders effectively. These remote assistants will be able to help the customers in placing their orders, processing the charges, and in making shipments. These eCommerce virtual assistants will be beneficial during the festive season to process the promotions and discounts involved. Despite it, the remote assistants can also be used for processing the rejections and complaints from the customers.

Product Sourcing

With the vast amount of online experience eCommerce virtual assistants have, they can research any topic you are looking for. A virtual assistant for an eCommerce store tends to know what’s in-demand which allows them to spot trending or new products that fit your business and can recommend accordingly. They present you with a series of options to choose from. In this way, you can be confident the products you purchase are of high quality. In addition, once these products are out on the market eCommerce virtual assistants can create new order lists for them.

Handling Inventory

Inventory management is one of the vast areas, wherein you can think about outsourcing virtual assistant services. These eCommerce remote assistants can be dedicated to maintaining the stock, reflecting the same in the eCommerce stores, and in planning for ordering the products from the suppliers accordingly. Handing over the inventory management to virtual assistants for eCommerce stores will help in saving your valuable time and in utilizing the same in increasing revenues.

Conducting Market Research

 In general, market research and analysis helps in improving your business performance. Those tasks can be easily handled by the virtual assistant services. Market research includes researching target customers, customer behavior, seasonal demand, and product features. Some of the other areas of research would specifically include digital marketing techniques like conducting keyword research and email campaigning. The eCommerce virtual assistants, when outsourced in the area of market research, will be useful in improving your business based on the knowledge base obtained. 

What are the types of tasks you can outsource to your virtual assistant?

Both your customers and business deserve the best. Allocating tasks to your eCommerce virtual assistant opens doors to several opportunities which increases your overall efficiency. Working with a dedicated eCommerce virtual assistant will provide quality work and take your business to greater heights.

Social media management

In today’s innovative world, increasing your social media presence makes a classic difference in your business, especially when it comes to ecommerce / online business. The virtual assistant services can provide excellent solutions to keep your customers engaged and share their views with you. It will help to reach your customers and to improve your business. 

Final Words on eCommerce Virtual Assistants

Now that you know how a remote assistant will be useful to you in improving your business and also in sparing your time for other tasks which require your direct intervention. It’s time to outsource. 

Vserve offers virtual assistant services to hire the right virtual assistants for your eCommerce business. Our ecommerce virtual assistants can assist you in everything from customer service, and product listing to managing inventory and data analytics. 

All our assistants are trained in core areas of expertise and have years of experience working for clients remotely and can help streamline the outsourcing process.

 

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vservesolution December 8, 2020 0 Comments

7 Ways an eCommerce Virtual Assistant Can Boost your Business Performance

Are you on the fence about hiring a virtual assistant?

Many business owners have leaped and confirmed how hiring a virtual assistant has changed their business for the better. 

“Taking the plunge to become an entrepreneur can be daunting. When you start looking at long term benefits instead of short term investments, hiring a new VA would be your next action” – Ryan Lee, Entrepreneur and Best-Selling Author.

As a business owner, your goal spans beyond cost-saving to increase your product sales and business performance. Will an eCommerce virtual assistant help accomplish your most important business goals?

The answer is YES –

Hiring an eCommerce virtual assistant is not just about cutting costs and saving time; and the impact goes far beyond. And here, we have highlighted how an eCommerce virtual assistant can enhance your productivity and boost your business performance.

Ways to Boost your Business Performance with eCommerce Virtual Assistant

Avoiding Stock Outs

Keeping in mind the competitive landscape and your customers’ tolerance, canceling orders due to stock shortage is unacceptable. Top brands like Best Buy, have faced such situations, which negatively impacted way beyond losing sales.

Meanwhile, managing your inventory enables quick and accurate delivery. And it leads to increased loyalty, sales volume, and a better brand image of your eCommerce store.  

An eCommerce virtual assistant who is an order management specialist will be responsible for managing all your orders.

  • They make sure that the right products are delivered to the right customer. In addition, they are delivered safely and on time.
  • eCommerce virtual assistants can keep a tab on your existing stock and update you when you run out of stock.
  • The VA can help compile orders, setting up shipments, and sending your customer invoices to your shipping companies.

In short, a virtual assistant for eCommerce stores can track all the orders and ensure delivery according to the plan. 

Effective Listing and Optimization

Listing your products in an accurate and timely manner can be a significant boost to your sales. The businesses that list on multiple channels earn more than those who limit selling to just one platform. The multi-channel listing gives you a chance to engage with more customers and create better product visibility regularly.

But, onboarding new products in such a fast-paced environment can be overwhelming. Especially if you are launching new product lines frequently, it’s essential to make it instantly available to your customers. That’s when you need more hands at your rescue. 

An eCommerce virtual assistant can handle the time consuming task of uploading product details and assigning prices to your products regularly.

  • They can create compelling and informative product descriptions for every product page. It helps to attract your customer’s attention and give them the valuable information needed to make the purchase decision.
  • An image editing expert can also step in to edit your product images. They deliver images with a visual appeal, and the product feels that meets your customer’s expectations.

Improving Marketing ROI

Digital marketing offers the best of both worlds – REACH and ROI to your eCommerce business. A lifeline to your eStore, it helps skyrocket your business growth.

Infarct, 83% of marketers consider social media marketing is ultimately essential for eCommerce sales.

However, placing ads comes with a considerable cost that drains your investment when done without prior expertise. You can increase your return on investment by hiring an eCommerce virtual assistant specialized in digital marketing.

  • Adept at the latest trends in your niche, eCommerce virtual assistants can support implementing a successful marketing strategy for your business.
  • They can help set up email marketing campaigns to foster new relationships. In addition, they help to strengthen the existing ones.
  • An eCommerce website Virtual assistant can perform SEO and keyword research tasks to bring in traffic to your eStore.

Increase in Customer Satisfaction

It’s no secret that customer loyalty is the key to success for your ecommerce store. 

Stats prove, 86% of buyers are willing to pay more for a great customer experience.

You can step ahead of your competition by providing outstanding customer service that enhances your customer experience. And, you can achieve it only with professional support in hand. 

Hire a customer service VA to answer queries and concerns through multiple channels. In addition, an eCommerce virtual assistant can skillfully handle the customer’s service tasks to –

  • Respond to your customer queries on time.
  • Communicate with customers to resolve disputes, customer complaints.
  • Handle product returns, exchanges, and refunds.
  • Engage with prospective and existing customers and spot opportunities for upselling and cross-selling.

Market Insights for Better Business Decisions

Today’s market belongs to the businesses who know their consumers’ impulse and respond quickly to fulfill their needs. The brands that thrive in a competitive market are the ones that evolve, along with growing consumer needs. Top brands like Apple and Netflix are the best examples to prove how market analysis has built your brand.

So whether you are a small, medium, or an established business, market research is essential to stay ahead of your competitors and stay in the game.

Engaging a seasoned eCommerce virtual assistant for market research will provide you with business insights that help make better business decisions.

  • Your eCommerce virtual assistant can perform – keyword research, product sourcing, target market research, and competitor analysis.
  • A product sourcing specialist will have a strong network of retailers and manufacturers from whom you can buy items in bulk and on sale.

Marketplace Setup and Account Management

Selling across channels leads to better revenue. While it aids the sellers to expand their businesses, it also paves a way towards better reach and brand awareness. Whether you’re looking to set up a marketplace, increase your sales, or boost your page ranking, an eCommerce virtual assistant can help.

  • An eCommerce virtual assistant has sound knowledge in handling major eCommerce marketplaces. Therefore, they can help create your account from scratch and upload individual product page details.
  • Being standalone support or acting as an extension of your existing team, your eCommerce virtual assistant can manage your day-to-day marketplace activities and maximize your business’s potential.

At Vserve, we have trained experts in Amazon, Walmart, eBay, Etsy, and other eCommerce marketplaces. In addition, they understand the trends and tactics to sell rightly on every platform.

Managing Finances

Accounting has always been a significant challenge in retail. Though you’re passionate about managing your books and accounts, it consumes a lot of your time. To compete better in this competitive market, you need to streamline your accounting and bookkeeping process.

So what’s the solution? It’s about finding an alternative from doing it all by yourself. Hiring an eCommerce virtual assistant not only saves you time but also gives you the flexibility to focus on your core business activities. 

  • Specializing in finance, so they can keep you informed on emerging financial policies, compliance policies, and accounting rules.
  • With technology becoming an integral part of your finance and accounting support. An eCommerce virtual assistant skilled in accounting and financing can also guide you on the best application and tools. 

While many other ecommerce tasks that your virtual assistant can perform, as a business owner, you know what your business needs better than anyone. Identify the areas you need help and prioritize the tasks that can be delegated to a virtual assistant. In addition, you have to choose the assistants with different skill sets and the expertise required to complete the job on time. 

Not Sure How to Start?

Worry no more; Vserve offers virtual assistant services to hire the right virtual assistants for your eCommerce business. All you have to do is, brief us on your needs, and we can get you paired with the best skills in the industry no matter how many attempts it takes before you hire them. Adept at your business niche and trained in technology and tools, our expert assistants are set to support your business effectively.

 

Interesting contents to read:

Why Do Most eCommerce Businesses Outsource Product Description Writing?

Why Your eCommerce Business Needs Multi-Platform Customer Support?

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eCommerce Virtual Assistant

vservesolution December 4, 2020 0 Comments


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