If you are an entrepreneur of a hardware company, you would want your customers to buy your products. That will ensure better sales and more brand recognition for your company. But, you will also have to look after the customer’s demands and queries.
Customers want to seem heard and considerate to ensure a good shopping experience. If not, they might end up switching to some other seller. About 96% of customers leave a brand for lousy customer service. That’s a nightmare for any entrepreneur!
So, how to ensure a good customer experience to boost your hardware product sales? The answer is through effective eCommerce call center solutions. It works like a charm for a brand, and your customers do not get the chance to complain.
Let’s check out the five tips to increase sales of hardware products through effective eCommerce call center services:
First, effective eCommerce call center services would offer round-the-clock assistance for the customers. This is useful because customers could need help anytime. In that case, if they get assistance immediately, they are most likely to find your brand reliable.
Let’s understand this with an example. Suppose one of your long-term customers is facing glitches with the hardware product and is looking for ways to troubleshoot the issues. They checked out the written guides, but they weren’t much help.
They decide to call eCommerce customer support, but they notice that your customer support experts aren’t available. Wouldn’t it be a big turn-off for them? Before you know it, they would give up and swear never to repurchase a product from you.
This carelessness of brands is also why only 19% of customers think that customer service today exceeds their expectations! That’s sad.
A good eCommerce call center support service would prevent such scenarios hassle-free. They would attend to the customers promptly and answer their questions satisfactorily.
Their 24*7 answering service would ensure that customers who aren’t comfortable with online order placements could place their orders on a phone call. Eventually, this boosts your sales and makes you a recognized name in the industry.
Alternatively, their services can increase customer trust, which in the long term can attract more clients. In short, they can be valuable resources to help your brand earn better revenues.
Order Processing Support
Customers need information regarding everything! When they place their order, they need real-time order status. They also need automation updates related to product shipment and delivery for a good buying experience.
But, when they don’t get these, the brand becomes a massive downfall. That’s why every hardware eCommerce business needs to hire someone who can manage their order entries, quote requests, and give automated updates to the customers.
eCommerce call center service providers can do these tasks perfectly! They are trained individuals familiar with all the dos and don’ts of successful order placement. So, they would keep all crucial things in mind while offering the best order processing support.
They would also ensure reasonable customer satisfaction through their services. That’s because when customers get updates/information timely from a brand, they consider them reliable. If you offer them such credibility, there is no doubt that they would return to your website for more products.
Also, as a quarter of customers return about 5-15% of products they buy online, these professionals would also take care of the return processing! Customers are too fond of product return status, so they would be pleased to know the order return updates.
Real Conversation with Customers
If you want your customers to buy your hardware products, you must convince them to do so. Someone should be there to have real-time conversations with your customers and be presentable. If not so, you might lose the opportunity, and some other brand would steal your “possible” client.
As eCommerce call center outsourcing includes professional and experienced individuals in the sector, they could help you with the same. These experts would introduce themselves professionally and have an open conversation per the customer’s comfort.
They would pinpoint the main characteristics of the product and explain them flawlessly. These agents are so good at convincing people that your one-time visitor wouldn’t be able to stop themselves from coming back again.
Not just that, most eCommerce center agents know how to interact with customers. They would be respectful, patient, and empathic to your clients, so they feel necessary.
These professionals will also resolve the customer’s doubts and provide basic information about the product straightforwardly. In short, they will work as the face of your brand and deliver what your customers deserve.
This is important because the more professionally you deal with the clients, the happier they are, and the better your brand sales. Also, unhappy clients tell sixteen friends about their bad experiences with a brand. So, you can do the math!
Sale for Sale!
eCommerce call center agents can also increase your brand sales by advertising another hardware product while dealing with the customers. Let’s understand this with an example.
Suppose your brand sells computer hardware. Now, some customers call your brand’s customer support to inquire about a monitor they need for their system. They interact with your eCommerce call center agent, and while conversating, the agents find out that the client also needs a RAM update.
So, after explaining about the monitor, your eCommerce call center agent can mention your brand’s RAM stock. They can talk about its features and benefits to convince the customer.
If things go right, this strategy could impress the customers, and they might also place an order for RAM. This means your brand would make a sale of two products in place of one and generate better revenue.
More Time, Money, and Resources for Revenue-generating Activities
You would have to give more time than expected for your business to grow. But, if you handle all initiatives yourself, staying aligned with your other objectives will be tough.
In that situation, if you hire a professional eCommerce call center service provider, they will handle the customer support and save you time. You will work as a team to strengthen your brand and indulge in revenue-generating activities.
Not just that, you will also save a lot of money for a full-time employee. For those who don’t know, the average base salary of a customer support representative in the US is $48,204.
Not to forget the additional cash compensation, which can be around $3,279. That’s a whopping investment for one employee. An eCommerce call center service provider works like a charm in such a case.
They charge reasonable rates for projects on a contract basis. Besides, you wouldn’t have to go through the hassle of extra employee perks. All in all, they are perfect for companies that are low on budget.
In most cases, eCommerce businesses require CRM tools, applications, speakers, etc., to interact with customers. That’s another significant investment for a brand, as you would need new subscriptions for tools/applications now and then.
But, with an eCommerce customer service call center, you can stay relieved of such requirements too. That’s because these professionals have access to all the relevant tools and technologies to deliver the best customer assistance. They use their resources and save you from the hassle of buying them.
Additionally, they do not charge extra money after the work is done. Most eCommerce call center service providers decide on their rates and stick to the same. If they had to charge extra, they would tell you that beforehand. This will prevent you from dealing with sudden investments.
The money you save from hiring full-time employees and resources could be invested in your brand improvement to boost sales. You can also save on any sudden extra charges or minor requirements.
Get the Most Effective eCommerce Call Centre Services for Your Brand
Vserve call center services can offer the best-in-class eCommerce call center solutions for your hardware business. We have a team of professionals who can take care of all your requirements and deliver satisfactory assistance to your customers. Our outsource eCommerce call center services include:
- eCommerce customer support
- Round-the-clock phone answering service
- Order processing support
- eCommerce receptionist
- Data security
- Access to est-fit technologies
- Scalability, flexibility, cost-efficiency, and more
You can access our risk-free trial period to try out our call center eCommerce services free of cost for one month. With zero risks and more rewards, we will help you transform your business in no time!
So, that’s how eCommerce call center services can help your brand boost sales. If you haven’t got their assistance already, it’s a must-try! It saves your time, energy, and effort while ensuring brand recognition for the long term.