Choosing the right eCommerce marketplace services provider can be challenging, as there are dozens of vendors. As a result, it feels daunting to make this call, as this has the potential to make or break your business. Given below are mistakes to avoid when hiring eCommerce marketplace services provider:
Going for the complete eCommerce marketplace services package.
When you go through an eCommerce marketplace services provider’s website, you will find that they offer different packages. Each higher tier option has a greater set of available features, which also increase in cost.
What will you do in this situation, if you have to select a subscription model? Going for the complete package makes sense, as you get all the features of the eCommerce marketplace solutions.
However, from a value for money perspective, you are losing out significantly. Not only are you choosing the tier with the highest cost, but you also pay for features you aren’t going to use. Too many features can also pose another problem – resulting in significant wastage of resources. For instance, your employees have to spend more time, learning all the features of the online marketplace management services.
When you don’t know which package to choose, always start with the basic bundle. If you realize that you need access to additional features from the online marketplace services, you can pay for the extra modules.
Only looking at the initial eCommerce marketplace solutions price tag
One factor that every business takes into consideration when selecting an eCommerce marketplace service provider is the cost. This carries significant weight in the final decision, which is why vendors provide different price models.
A common mistake among companies is to only look at the initial price tag of the end-to-end eCommerce solution. Vendors often advertise only a fraction of the actual cost of using their services.
For instance, while you pay for the eCommerce marketplace services providers basic features, there are other costs that you need to consider. You may have to shell out for setting up the service, to receive technical support, certification and licensing fees, transaction fees, and web hosting fees.
When you are selecting a vendor’s services as your online marketplace solution, you must take a look at the entire cost. If the provider is transparent about these fees, it becomes easier to plan out your company’s monthly expenditure.
If you aren’t sure about these costs, make sure you ask the eCommerce marketplace services provider.
Opting for closed online marketplace services platform
Your business should never make the mistake of choosing an eCommerce market solutions without extensive support for third-party applications. Keep in mind that the customer demand changes frequently, which means you need to be flexible with your business plans.
What if you are using a tool that is going to stop receiving support after a year? If the eCommerce market services platform isn’t compatible with other plug-ins, this is going to hinder the growth of your business.
The sign of a good online marketplace management services is one which you can integrate with your existing ecosystem. At the same time, it provides extensive support for other tools, which your business can migrate to, in the future.
The advantage of choosing this type of online marketplace services is that you can adapt to any change that takes place in the industry.
Not checking online marketplace management services support
The majority of the businesses only take a look at the eCommerce marketplace service provider’s official support. As you are paying for their services, you want to make sure that they can fix your problems as soon as possible.
While this is an excellent factor to take into consideration, you should remember that there are other aspects you need to think about for technical support. For instance, the end-to-end eCommerce solution should have a large user base or an active community.
The advantage is that you can resolve problems quickly while ensuring you have access to the latest knowledge about the platform. Also, it is a plus point if there are plenty of technical specialists, who you can rely on as backup support.
Also, the community of the online marketplace solution will make it easier to understand the reliability of the provider. For example, you can get to know about the update frequency, quality of support, ease of use, along with common pain points among users. This type of qualitative analysis of the online marketplace solution will help you understand if you are making the right call.
As it can be challenging to hire the right eCommerce marketplace services provider, Vserve makes the entire process easy for you. Our services reduce the workload of maintaining and selling your products and services on any popular platform. Save time by using our extensive online marketplace services, at affordable costs. Receive a free quote for using our eCommerce marketplace services by getting in touch with us today!
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